Annual Report 2021
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Full value chain for digital transformation of companies

Our commitment KPI Performance
  • Being a leader in consultation and integration of comprehensive transformation services for business
  • Digital partner in security, cloud and IT infrastructure & networking
 ICT revenues ICT revenues
(in PLN million)

2019: 719

2020: 930

2021: 1,094

Being an integrator and digital service provider

Orange Polska is the leader in all business segments of the telecommunications market and a leading player in the ICT market. Upon the implementation of the .Grow startegy we will become the leader in consultation and integration of comprehensive transformation services for business, enabling companies and institutions to operate effectively in the new digital world. We will achieve it by leveraging on our key resources, that is mobile and fibre networks, enhanced by a broad portfolio of services comprising the entire value chain of digital transformation. The key role in this process will be played by further stable growth of our subsidiary Integrated Solutions, the third largest integrator in the Polish market. And we will achieve acceleration in ICT by monetising our investments in new areas and competences, such as in BlueSoft and Craftware. The highest growth is to be achieved in the areas of cybersecurity and software and applications, based on both the expertise of our subsidiaries and the competence developed for internal needs.

2021 was another year of our strong performance in the ICT area. It further enhanced our position as a leading integrator and provider of full value chain for digital transformation of companies in Poland. We grew our ICT revenues by 18% year-on-year to PLN 1.1 bn. Growth came equally from organic growth and from Craftware acquisition done in December 2020. Craftware as a CRM company specialises in solutions based on Salesforce technology. It was very well integrated to our organisation and further dynamically expanded its business, growing revenues by 27% to almost PLN 100 mn. Close co-operation with BlueSoft enabled Craftware to create synergies and resulted in gaining new customers and enlarging the scope of existing business. BlueSoft confirmed its strong position in the area of digital transformation of the financial and pharma sectors. In addition, in 2021 it became an important service provider to the retail sector. It doubled revenue from this sector, which is under rapid transformation in the area of cloud, data-based software and application solutions.

The year 2021 was much more difficult for our IT integration activities due to the chipset crisis and delays of hardware deliveries. It forced us to refocus our activities into professional services and license reselling. Such a shift resulted in lower infrastructure sales than a year ago but much higher software domain development. As a result, combined revenues growth of Orange Polska and its subsidiary Integrated Solutions amounted to 4% in 2021.

We were also an active player in moving companies to hybrid work and in digitisation of the work environment. It resulted in significant growth of networking and communication as well as security. Recently all three our ICT subsidiaries were recognised among Forbes Diamonds 2022.

Revenue performance of key ICT domains (% yoy in 2021)

1orange-14-01 1orange-14-01

BUSINESS CASE: Electronic City Services Platform for the City of Warsaw

To ensure efficient access to services addressed to its residents, the City of Warsaw launched a project to develop the Electronic City Services Platform (PeUM), which was to offer a range of services using various authentication methods. The platform was to adopt a fully digital approach to the provision of services to residents, enabling them to handle formal matters online in the self-service model. It was to enable correspondence with various offices, paying taxes, filling in various forms or applications, and – with a Warsaw City Card (which was to be an integral part of PeUM) – getting access to additional services, such as buying a public transport ticket, paying a parking fee, renting a city bike or borrowing a book from a library

Based on the functionalities specified by the municipality, Integrated Solutions (IS) has developed a comprehensive e-service platform for the Capital City of Warsaw (PeUM), Moja WARSZAWA [My WARSAW], and provides for its 24/7 operation and maintenance. It has been launched in a private cloud developed and provided by IS in the PaaS model. The platform comprises database, computing, container and security infrastructure as well as centralised tools for monitoring of events and platform/ application efficiency.

Moreover, Integrated Solutions has created the Central Resident Register, which constitutes the basis for a uniform system of service provision to users. An authentication module enables user authorisation with the Trusted Profile not only for the applications managed by the City of Warsaw, but also for other systems, such as a public transport ticket system or Municipal Police systems. Residents can access multiple services of municipal companies, including cultural, sports and educational institutions, via the portal.

The platform employs various forms of integration via data and service buses, microservices and application container management mechanisms, through which service applications may be added to PeUM, and thus made available to residents. Origin Kubernetes Distribution (OKD) container technology facilitates system management and ensures full scaleability and reliability of services.

The platform developed by Integrated Solutions takes the key assumptions for innovative e-services within a modern city and implements them in practice:

  • The services are offered on a self-service basis – Residents, entrepreneurs and other users can access a number of useful services online in a single place;
  • The services are customised – Upon authentication, users get access to all the services and applications to which they are authorised (single login procedure);
  • The services are open – The technological solutions used in the PeUM Platform enable administrators and providers to develop new city services based on its REST API interface.

Owing to the solution created by IS, the Capital City of Warsaw has pioneered technological development, showing other municipalities the way to digital transformation.

The platform provided to the City of Warsaw by Integrated Solutions demonstrates that modern IT solutions are becoming easily scalable and user-friendly both at the implementation and maintenance stage, as confirmed by an audit conducted upon the City’s request.

The My WARSAW project was among the initiatives recognised with the Innovation in Politics Awards 2021. The platform’s innovativeness was recognised by an international jury comprising 1,032 experts from 25 EU countries.

Annual Report 2021

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