Annual Report 2021

Our value creation model

Orange Polska creates value for its customers by providing a friendly and effortless customer experience. We do this by supplying unmatched connectivity, and by selling a broad portfolio of innovative convergent, mobile and fixed products and services, supported by a proactive sales force, outstanding customer care, and highly motivated employees. Satisfied customers provide the revenues and profits the Company needs to reinvest in the business, ensuring continued value creation for all our stakeholders.

Taking into account our new strategy .Grow, in which we place great emphasis on our role as an integrator of comprehensive transformation services for business, we decided to add a new output to our value creation model: “Full value chain for digital transformation of companies.”

As the climate neutrality is a challenge for the whole world and we are actively reducing our impact on the environment, we perceive “Climate” as our natural resource.

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