Annual Report 2021

Management Board activities in 2021

Management Board composition
(as of 31 December 2021)

  • Julien Ducarroz – President of the Board
  • Jolanta Dudek – Vice President of the Board
  • Bożena Leśniewska – Vice President of the Board
  • Witold Drożdż – Board Member
  • Piotr Jaworski – Board Member
  • Jacek Kowalski – Board Member
  • Jacek Kunicki – Board Member
  • Maciej Nowohoński – Board Member

The term of office of each Member of the Management Board is three years. The President and other Members of the Management Board are appointed and removed by the Supervisory Board. The resolutions of the Supervisory Board regarding the appointment or re-appointment of the President or other Members of the Management Board are adopted by a simple majority of the votes cast. The mandates of Management Board Members expire at the latest on the date of the Annual General Meeting which approves the financial statements for the second full financial year of his/ her service as a Member of the Management Board.

Members of the Management Board may be at any time removed or suspended for important reasons by the Supervisory Board before the expiration of their term of office.

On 2021 Orange Polska strengthened its management team in order to prepare for the implementation of the new strategy. The following changes took place:

Since July 1, 2021, Jolanta Dudek has managed the Company’s consumer division, comprising the functions of consumer market and residential customer relations, as the Vice President in charge of Consumer Market. Since 2013, she has been responsible for the area of customer relations within the Company. She was appointed to the Management Board in 2015.

Business customer care has been incorporated into the business market division, which is managed by Bożena Leśniewska. Positioning of the customer relations function according to business lines will enable the Company to enhance the relevant processes and better respond to the needs of customers at each stage of their relations with Orange.

Artur Stankiewicz has joined the Company’s top management, assuming the newly created position of Chief Digital Officer and entering the Executive Committee, where his mission will be to develop digital sales channels and customer care.

Orange Polska follows a policy of appointing persons with appropriate competence, professional experience and education to the Company’s boards.

Upon coming into force of the Best Practice for GPW Listed Companies 2021, on 3 November 2021 the Supervisory Board adopted a diversity management policy for Members of the Management Board.

In the process of recruitment of the Members of the Management Board of Orange Polska, the Supervisory Board:

  • shall be guided by the transparency of the candidate selection rules and criteria;
  • shall make decisions on the appointment of the Management Board Members based on the adequate knowledge, skills, education, competence and professional experience of candidates;
  • shall ensure that the composition of the Management Board is diverse in terms of gender, age, expertise, education and professional experience;
  • with regard to gender diversity, shall strive to achieve the minimum participation of women of at least 30%.

Management Board

Profiles of Management Board Members

Responsibilities:

CEO and President of the Management Board

Appointment to the Board:

September 2020

Qualifications:

He is a graduate of the Swiss Federal Institute of Technology of Lausanne and Zurich.

Career experience:

Julien Ducarroz has extensive experience in the telecom industry, with more than 10 years in executive positions, gained in different countries and in many different areas, including strategy and commercial functions. He joined the Orange Group in 2002 in its International Division, then continued as a business-intelligence and value-based marketing manager in Orange Group Marketing in London (2003-2004). Subsequently he became Deputy Chief Marketing Officer in Orange Nederland (2006-2007). In 2007 he joined Orange Romania as a strategy director, and from May 2009 to May 2016 he managed sales, marketing and marketing communication as Chief Commercial Officer. Between 2016 and 2020 he was the CEO of Orange Moldova, where his achievements include the launch of convergent services with the acquisition of main cable operators, cultural transformation to implement entrepreneurial mindset and adoption of agile ways of working across the organisation and preparation for the entry of mobile financial services.

Responsibilities:

Vice President of the Management Board in charge of Consumer Market

Appointment to the Board:

October 2015

Qualifications:

She is a graduate of the Faculty of Philology at the University of Silesia, European Economy Management, French Ecole des Hautes Etudes Commerciales, the Warsaw School of Economics (SGH), the Academy of Leadership Psychology, and Warsaw University of Technology Business School. She is also an experienced Lead Auditor of Quality Management System ISO 2002 and Customer Operations Performance Center (COPC®) Co-ordinator.

Career experience:

She began her career in telecommunications at PTK Centertel in 2000, holding management positions related to mass customer care and taking part in the development of customer service for the Idea mobile network. Between 2004 and 2013, she served as Director of Business Customer Service for the Orange network. In October 2010, she was appointed Director of Mobile Business Customer Service in Orange Customer Service. From 2013, she served as CEO of Orange Customer Service (till 2016) and Executive Director in charge of Customer Care in Orange Polska (till 2015). In 2015-2021, she was a Member of the Management Board of Orange Polska responsible for the Customer Experience area. From July 1, 2021, as the Vice President of the Company, she manages the division covering the structures of the consumer market and relations with individual clients.

Responsibilities:

Vice President of the Management Board in charge of Business Market

Appointment to the Board:

October 2015

Qualifications:

She is a graduate of the Advanced Management Programme at INSEAD, the Academy of Mentoring, the Academy of Leadership Psychology at Warsaw University of Technology Business School and Jagiellonian University. She is also an active mentor and co-author of Europe’s first studies designed for women.

Career experience:

She has more than 20 years’ experience in the telecommunications sector. From 1996 she was responsible for the sales market in Polkomtel S.A., initially as Sales Director, then Regional Director, Mass Customers Department Director and Deputy Director of the Business Customers Department. In 2006 she joined the Orange Polska team in PTK Centertel as Deputy Branch Director of Sales for Business Market, then Branch Director of Business Market Sales. From 2008 she was Branch Director for Business Customers, then Sales Director for both PTK Centertel and Orange Polska. In November 2013, she became Executive Director in charge of Sales in Orange Polska, and two years later she was appointed the Management Board Member in charge of Sales and Commercial Digitisation. Since January 2017, as Vice President of the Management Board of Orange Polska, she has been responsible for the business market as well as Integrated Solutions and BlueSoft

Responsibilities:

Management Board Member in charge of Strategy and Corporate Affairs.

Appointment to the Board:

November 2018

Qualifications:

He is a graduate of Law and International Relations at the University of Warsaw and has completed the Stanford Executive Program at Stanford University.

Career experience:

He has been working at Orange Polska since 2012, initially as Executive Director for Corporate Affairs. From 2010 to 2012, he was the Vice President of the Management Board and then acting President of the Management Board for PGE Energia Jądrowa S.A. Between 2007 and 2010, he served as Deputy Minister of the Interior and Administration, responsible for the development of information society and public records, as well as Chairman of the government Committee for Digital Poland, and a member of the government Committee for Energy Security and the inter-ministerial Committee for Digital TV and Radio Broadcasting. He sits on the Orange Foundation Board and Employers of Poland Board.

Responsibilities:

Management Board Member in charge of Network and Technology

Appointment to the Board:

November 2018

Qualifications:

He graduated from electronic engineering in the Warsaw University of Technology and holds MBA qualifications from the University of Gdańsk and the University of Strathclyde in Glasgow.

Career experience:

Piotr Jaworski has been working at Orange Polska (formerly Telekomunikacja Polska) since 1991, initially as the Technical Manager in the Telecommunications Plant in Białystok, then, in the Company’s Headquarters, as Director of the Business Customer Relations Department and Regional Executive Director (for South and Central Regions). Between 2007 and 2013, he was the Technical Customer Service Director. Then, until 2016, he worked as the Service Delivery and Maintenance Director, responsible for technical processes of service provision and maintenance (for both Orange customers and alternative operators), network investments (including VHBB FTTH rollout) and active network maintenance. He has been the leader of several projects in customer experience development.

He has been involved in charity work for years. He is a member of the Orange Network Experts Committee. Between 2007 and 2020, he was a member of the Orange Polska Ethics Committee. He is also the Chairman of the TP Teltech Supervisory Board and a Member of Supervisory Boards of NetWorkS! and Światłowód Inwestycje.

Responsibilities:

Management Board Member in charge of Human Capital

Appointment to the Board:

January 2011

Qualifications:

He is a graduate of the Faculty of History at the University of Warsaw and undertook postgraduate studies in Local Government and NonGovernmental Organisations Management also at the University of Warsaw. He has Trainer of Trainers Certificate – TERM Programme 1995-96 from Sheffield International College.

Career experience:

Previously, from 2009 he was the Executive Director in charge of Human Resources at Telekomunikacja Polska (now Orange Polska) and Competencies Management and Employees Development Director. He started his career in Orange as the Manager of Training and HRBP for Sales at PTK Centertel. Prior to working in Orange, he was a Director and a Board Member in Infor Training (an INFOR Media Group Company) in charge of Development, Training and Entrepreneurship for B2B market. He has additional experience in educational institutions: as a private school teacher, project manager, certified trainer, trainings and educational materials architect, and publisher. He also worked as the Director of the National In-Service Teacher Training Centre, responsible for the implementation of training programmes supporting the development of education in Poland and Poland’s joining the EU.

He is the Chairman of the Supervisory Board for Polish Pension Fund at Orange Polska and also a member of Advisory Board of the Polish Human Resources Management Association.

He is a member of the Human Explorers, an informal group that is focused on sharing good HR practices, and also Pro Bono Leaders initiative.

Responsibilities:

Management Board Member in charge of Finance

Appointment to the Board:

July 2020

Qualifications:

He graduated from the Higher School of Management in Warsaw and holds an MBA from the Oxford Brookes University.

Career experience:

He has worked in Orange Polska since 2003, holding a number of managerial positions of growing responsibility within the finance area, in particular he was the Director of Investor Relations from 2010 to 2014 and Orange Polska Group Chief Controller from 2014 to 2020. From 31 March 2020 he holds the position of Orange Polska’a Chief Financial Officer.

Jacek Kunicki is a supervisory board member of BlueSoft, Integrated Solutions, Światłowód Inwestycje, NetWorkS! and TP Teltech entities (Orange Polska Group companies).

Before joining Orange, Jacek worked in the finance team of a telecom Energis Polska.

Responsibilities:

Management Board Member in charge of Carriers Market and Real Estate Sales

Appointment to the Board:

March 2014

Qualifications:

He is a graduate of Foreign Trade at the Economic University of Poznan and from the Dutch HAN University of Applied Sciences in Nijmegen.

Career experience:

He has been with Orange Polska since 2003, holding several positions of growing responsibility in finance, including Orange Polska Group Controller in 2006–2014. He was a Member of the Management Board of Emitel from 2010 to 2011 and the Chief Financial Officer of PTK Centertel between 2011 and 2013. From March 2014 till March 2020 he served as the CFO of Orange Polska. In 2020 and 2021 he was also responsible for the FiberCo project — creation of Światłowód Inwestycje. Furthermore, he sits on supervisory boards of selected subsidiaries of Orange Polska. Prior to joining the Orange team, he worked for Arthur Andersen & Andersen Business Consulting.

Profiles of Executive Directors

Responsibilities:

Since February 2021, he has worked as Executive Director in charge of IT.

Qualifications:

He graduated in France from Ecole Polytechnique in Fundamental Physics and from Telecom Paristech.

Career experience:

He has almost 30 years of professional experience in the telecommunications and IT industry, on various functions from CIO to Business Unit manager and startup entrepreneur. He worked in several countries on the implementation of innovation projects around Middle East, Africa and Europe.

He joined Orange Polska in 2018 as an advisor to the CEO on technology innovation.

Since 2019, he has managed the ICT offer portfolio comprising integration services, cybersecurity, cloud and software development. His missions included management of Integrated Solutions and BlueSoft.

Responsibilities:

Since November 2013, she has worked as Executive Director in charge of Transformation and Effectiveness.

Qualifications:

She graduated from the Warsaw School of Economics, Management and Marketing Department; University of Social Sciences and Humanities (SWPS), Psychology Department; and Warsaw University, Musicology Department. She also holds qualifications from postgraduate studies in Positive Psychology at SWPS. She holds the International Coaching Community certificate (2010) and International Coaching Federation certificate (2013).

Career experience:

A member of the Orange Polska team since 1994, she began her employment at PTK Centertel where she was responsible for ERP implementation. From 1998 to 2001, she was responsible for budget management in the Network and IT area. In 2001 she joined Telekomunikacja Polska S.A. where, as the Sourcing Director, she was responsible for the creation and development of a Sourcing Organisation working within the France Telecom Group. As Property Director in 2010-2013, she coordinated the concept development and construction of the Miasteczko Orange (Orange Town) facility. At the same time, she supervised the sale of properties from Orange Polska’s portfolio. In 2017-2020 she was responsible for OPL transformation programme Orange.One.

Currently, as Executive Director in charge of Transformation and Effectiveness, she is responsible for the new edition of the Company’s transformation programme .Grow, still covering both business and the cultural change area. Apart from that, the scope of her responsibilities includes sourcing, supply chain and co-ordination of implementing new products and services for customers (TTM) as well as development of competences related to project management and processes in the Company.

Responsibilities:

Since July 2021 he has worked as Executive Director in charge of Digitalisation.

Qualifications:

He graduated with honours in Control Engineering from the Faculty of Electrical Engineering of the Warsaw University of Technology and holds MBA qualifications from Université du Québec à Montréal and from the Advanced Management Program at INSEAD.

Career experience:

He started his professional career in 2001 at Polkomtel S.A., in B2B Sales. From 2007, he managed B2B Sales in Orange Polska, first as the Direct Sales Director and then, from 2014–2017, for Sales and Marketing in the SOHO and SME Business Segments. He created Orange’s convergent FTTH offer for small and mediumsized enterprises. He also managed the transformation of sales structures towards increasing the value and quality of customer service. Then he took on the position of Consumer Market Marketing Director (2017-2021). One of his achievements was the development of the Orange Flex offer – the first fully digital telecommunications service on the Polish market. He was also responsible for the preparation and successful implementation of the ‘more for more’ targeted strategy to increase the margin and value generated by customers. Both initiatives have had a significant positive impact on EBITDA trends and the customer base. In 2010-2017 he was a member of the Supervisory Board of Orange Retail S.A.

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