GRI Standard Title |
Disclosure Number |
Disclosure Title
|
Reference |
|
Foundation |
GRI 101 |
|||
General Disclosures |
GRI 102 |
|||
GRI 102-1 |
Name of the organisation |
|||
GRI 102-2 |
Activities, brands, products, and services |
|||
GRI 102-3 |
Location of headquarters |
|||
GRI 102-4 |
Location of operations |
|||
GRI 102-5 |
Ownership and legal form |
|||
Since November 1998, shares of Orange Polska S.A. (formerly Telekomunikacja Polska S.A.) have been listed on the primary market of the Warsaw Stock Exchange (WSE) within the continuous listing system.
|
||||
GRI 102-6 |
Markets served |
|||
GRI 102-7 |
Scale of the organisation |
|||
GRI 102-8 |
Information on employees and other workers |
|||
GRI 102-9 |
Supply chain |
|||
GRI 102-10 |
Significant changes to the organization and its supply chain |
No changes |
||
GRI 102-11 |
Precautionary Principle or approach |
|||
GRI 102-12 |
External initiatives |
|||
Broad Alliance on Digital Skills in Poland, Memorandum of Co-operation for Improving Service Quality in the Telecommunications Market, Cell Phone Safety Good Practises, Alliance for Child Safety On-line (www.orange.pl/kodeksy.phtml), Partnership for Environment (www.gridw.pl/partnerstwo), Programme Accessibility Plus https://www.funduszeeuropejskie.gov.pl/strony/o-funduszach/fundusze-europejskie-bez-barier/dostepnosc-plus/partnerstwo-na-rzecz-dostepnosci/.
|
||||
GRI 102-13 |
Membership of associations |
|||
Domestic organisations: Employers of the Republic of Poland, “Lewiatan” Confederation, National Chamber of Commerce, Polish Chamber of Information Technology and Telecommunications, French-Polish Chamber of Commerce, Responsible Business Forum, Business Centre Club, Foundation for the Development of Radiocommunications and Multimedia Technologies, Association of Stock-Exchange Issuers.
|
||||
GRI 102-14 |
Statement from senior decision-maker |
|||
GRI 102-15 |
Key impacts, risks, and opportunities |
Indicator reported partially |
||
GRI 102-16 |
Values, principles, standards, and norms of behavior |
|||
Each employee of Orange Polska must read and understand our Code of Ethics, and the Ethics in Orange Polska e-learning course is a part of mandatory training for new joiners. Also our suppliers and business partners shall read and understand our Code of Ethics under the compliance clause of our standard contracts. The Code in Polish is available on our website, at www.orange.pl/kodeksy.phtml.
|
||||
GRI 102-17 |
Mechanisms for advice and concerns about ethics |
|||
GRI 102-18 |
Governance structure |
|||
GRI 102-22 |
Composition of the highest governance body and its committees |
On the Audit Committee’s agenda for 2018 |
||
GRI 102-23 |
Chair of the highest governance body |
Corporate governance - Role of shareholders |
||
GRI 102-24 |
Nominating and selecting the highest governance body |
|||
GRI 102-25 |
Conflicts of interest |
|||
GRI 102-26 |
Role of highest governance body in setting purpose, values, and strategy |
|||
GRI 102-32 |
Highest governance body’s role in sustainability reporting |
|||
The integrated report has been reviewed by the Management and Supervisory Board Members, and validated by the Chairman of the Audit Committee. |
||||
GRI 102-35 |
Remuneration policies |
|||
GRI 102-36 |
Process for determining remuneration |
|||
GRI 102-40 |
List of stakeholder groups |
|||
GRI 102-41 |
Collective bargaining agreements |
|||
GRI 102-42 |
Identifying and selecting stakeholders |
|||
GRI 102-43 |
Approach to stakeholder engagement |
|||
GRI 102-44 |
Key topics and concerns raised |
|||
GRI 102-45 |
Entities included in the consolidated financial statements |
|||
GRI 102-46 |
Defining report content and topic boundaries |
|||
GRI 102-47 |
List of material topics |
|||
GRI 102-48 |
Restatements of information |
There were no restatements of information in previous reports |
||
GRI 102-49 |
Changes in reporting |
No significant changes |
||
GRI 102-50 |
Reporting period |
|||
GRI 102-51 |
Date of most recent report |
|||
GRI 102-52 |
Reporting cycle |
|||
GRI 102-53 |
Contact point for questions regarding the report |
|||
GRI 102-54 |
Claims of reporting in accordance with the GRI Standards |
This report has been prepared in accordance with the GRI Standards: Core option |
||
GRI 102-55 |
GRI content index |
|||
GRI 102-56 |
External assurance |
|||
A description of the organization’s policy and current practice with regard to seeking external assurance for the report. Whether and how the highest governance body or senior executives are involved in seeking external assurance for the organization’s sustainability report. |
||||
Management Approach |
103 |
|||
GRI 103-1 |
Explanation of the material topic and its Boundary |
Economic |
||
Environmental |
||||
Social |
||||
GRI 103-2 |
The management approach and its components |
Economic |
||
Environmental |
||||
Social |
||||
GRI 103-3 |
Evaluation of the management approach |
Economic |
Assessment of Orange Polska Group’s Standing by the Supervisory Board |
|
Environmental |
Effortless and friendly customer experience Assessment of Orange Polska Group’s Standing by the Supervisory Board |
|||
Social |
Acting in an effective and responsible manner Assessment of Orange Polska Group’s Standing by the Supervisory Board |
|||
ECONOMIC |
200 |
|||
Market Presence |
202 |
|||
202-1 |
Ratios of standard entry level wage by gender compared to local minimum wage |
|||
Indirect Economic Impacts |
203 |
|||
203-1 |
Infrastructure investments and services supported |
|||
203-2 |
Significant indirect economic impacts |
|||
Anti-corruption |
205 |
|||
205-1 |
Operations assessed for risks related to corruption |
|||
All processes are assessed for risks related to corruption, and in case of operations that are burdened with a higher risks of corruption (e.g. joint venture, mergers and acquisition, real estate sales) additional procedures are applied. |
||||
205-2 |
Communication and training about anti-corruption policies and procedures |
|||
205-3 |
Confirmed incidents of corruption and actions taken |
No incidents |
||
Anti-competitive Behavior |
206 |
|||
206-1 |
Legal actions for anti-competitive behavior, anti-trust, and monopoly practices |
|||
In 2018, the appeal proceedings on the fine for abuse of dominant position were concluded. The matter was presented in the note 28. Litigation, claims and contingent liabilities to IFRS CONSOLIDATED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2018- p. 47
|
||||
ENVIRONMENTAL |
300 |
|||
Materials |
301 |
|||
301-1 |
Materials used by weight or volume |
|||
301-3 |
Reclaimed products and their packaging materials |
|||
Energy |
302 |
|||
302-1 |
Energy consumption within the organisation by fuel types used |
|||
302-4 |
Reduction of energy consumption |
|||
Water |
303 |
|||
303-1 |
Water withdrawal by source |
|||
Emissions |
305 |
|||
305-1 |
Direct (Scope 1) GHG emissions |
|||
305-3 |
Other indirect (Scope 3) GHG emissions. |
|||
305-5 |
Reduction of GHG emissions |
|||
Effluents and Waste |
306 |
|||
306-2 |
Total weight of waste by type and disposal method |
|||
Environmental Compliance |
307 |
|||
307-1 |
Monetary value of fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations |
|||
No fines for non-compliance with environmental laws and regulations were imposed in 2018. |
||||
SOCIAL |
400 |
|||
Employment |
401 |
|||
401-1 |
New employee hires and employee turnover |
|||
401-2 |
Benefits provided to full-time employees that are not provided to temporary or part-time employees |
|||
Occupational Health and Safety |
403 |
|||
403-1 |
Workers representation in formal joint management–worker health and safety committees, which advise on and monitor occupational health and safety programmes |
100% |
||
403-2* |
Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities |
|||
Occupational exposure and a disease included in the current list of occupational diseases, namely a chronic disease of the vocal organ related to excessive voice effort (lasting at least 15 years), was confirmed in one case. It involves paresis of the intrinsic laryngeal muscles with spindle-shaped glottal insufficiency and permanent dysphonia. The disease was diagnosed in a female employee who worked as a telephone operator in the 1990s, then, from 1999, successively as a clerk, cashier, customer advisor and customer service & sales specialist. The proceedings began in 2017. Currently, the Company’s appeal is pending * Indicator reported partially. |
||||
403-3 |
Workers with high incidence or high risk of diseases related to their occupation |
|||
There are no positions involving high incidence or high risk of occupation-related diseases. |
||||
403-4 |
Health and safety topics covered in formal agreements with trade unions |
|||
Health and safety topics have been covered in the Group Collective Labour Agreement. |
||||
Training and Education |
404 |
|||
404-1 |
Average hours of training per year per employee |
|||
404-2 |
Programs for upgrading employee skills and transition assistance programmes |
|||
404-3* |
Percentage of employees receiving regular performance and career development reviews by gender and employment category |
|||
* Indicator reported partially. |
||||
Diversity and Equal Opportunity |
405 |
|||
405-1 |
Composition of the organisation’s governance bodies and workforce by gender, age and other diversity categories |
|||
405-2 |
Ratio of basic salary and remuneration of women to men by position |
|||
Non-discrimination |
406 |
|||
406-1 |
Incidents of discrimination and corrective actions taken |
No such incidents were reported to the Ethics Committee in 2018. |
||
Child Labor |
408 |
|||
408-1 |
Operations and suppliers at significant risk for incidents of child labor and corrective actions taken |
No such risk was identified. |
||
Forced or Compulsory Labor |
409 |
|||
409-1 |
Operations and suppliers at significant risk for incidents of forced or compulsory labor and corrective actions taken |
No such risk was identified. |
||
Human Rights Assessment |
412 |
|||
412-2 |
Employee training on human rights policies or procedures |
|||
Local Communities |
413 |
|||
413-1 |
Operations with local community engagement, impact assessments, and development programmes |
|||
413-2 |
Operations with significant actual and potential negative impacts on local communities |
|||
In case of a telecommunications company, issues related to the safe use of services mean not only the utmost care for meeting security requirements, but also reliable information on the devices and technologies used. In response to inquiries regarding potential negative influence of radio waves emitted by telecommunication devices and other devices that use new technologies,we have prepared a global Orange portal on radio waves, which explains in simple terms how mobile telephony works. It includes sections presenting latest scientific reports and recommendations for use of mobile devices to reduce exposure to radio waves.
|
||||
Public Policy |
415 |
|||
415-1 |
Total monetary value of financial and in-kind contributions to political parties, politicians or related institutions by country |
|
||
In line with Chapter 7 of the Orange Polska Anti-corruption Guidelines, Orange prohibits all kinds of contributions from the Company (cash, valuable items, goods or services, loans, loan securities) made directly or indirectly to political parties. In the period from 1 January to 31 December 2018, no financial and no in-kind contributions were granted to political parties, politicians or related institutions by country. |
||||
Customer Health and Safety |
416 |
|||
416-1 |
Assessment of the health and safety impacts of product and service categories |
|
||
All mobile phones in Orange Polska’s portfolio meet the emission standards specified by the International Commission on Non-Ionizing Radiation Protection (ICNIRP).
Base stations
Orange Polska uses proven wireless communication technologies that are safe to all users. The company complies with all European and, much stricter, Polish standards regarding electromagnetic field (EMF) emissions. EMF exposure around all of our base transceiver stations (BTSs) and broadcasting stations does not exceed the limit set forth in Polish regulations, that is 0.1 W/m2 in areas accessible to the public. We comply with all the strictest standards on EMF values around all our base and broadcasting stations. As a result of technical efforts related to protection against EMF emissions by BTSs of radio communication facilities developed or operated on our networks, we can ensure compliance with the standards specified in the Regulation of the Minister of Environment regarding permissible EMF values in the environment and methods of verification thereof (Journal of Law No. 192 of 2003, item 1882/83).
• Development of the relevant estimates of EMF impact on the environment at the planning stage of BTS construction or modernisation projects;
• EMF measurements vs. permissible limits, which are subsequently reported to the environmental protection bodies, which decide whether to carry out public consultation or not (public consultation and dialogue concerning network facilities are carried out as part of administrative proceedings and initiated and supervised by the relevant government agencies).
5G technology
The 5G network has no confirmed negative or positive impact on people - both in terms of the intensity of the electromagnetic field and the range of frequencies used. Devices used in 5G technology will not exceed the standards applicable in Poland regarding the intensity of the electromagnetic field. The standards have been established on the basis of scientific research in such fields as medicine, epidemiology, biology and dosimetry, in accordance with the guidelines of the International Commission on Non-Ionizing Radiation Protection (ICNIRP).
|
||||
416-2 |
Incidents of non-compliance concerning the health and safety impacts of products and services |
|||
No incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle were reported in 2018. |
||||
Marketing and Labeling |
417 |
|||
417-1 |
Requirements for product and service information and labeling |
|||
All products in Orange Polska’s portfolio have the relevant labelling, namely:
- the ‘basket’ icon pursuant to the Act of 29 July 2005 on waste electrical and electronic equipment;
- Declaration of Conformity (DoC) pursuant to the Regulation of the Minister of Transport and Construction of 3 February 2006;
|
||||
417-2 |
Incidents of non-compliance concerning product and service information and labeling |
|||
No incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling were reported in 2018. |
||||
417-3 |
Incidents of non-compliance with regulations and/or voluntary codes concerning marketing communications |
|||
In 2018, one advertisment was considered by the Advertising Ethics Commission to be contrary to the Code of Advertising Ethics. |
||||
Customer Privacy |
418 |
|||
418-1 |
Substantiated complaints concerning breaches of customer privacy and losses of customer data |
|||
Our customers filed 12 complaints with the Inspector General for Personal Data Protection (GIODO) in 2018. All GIODO’s decisions made with respect to these complaints in the reported period confirmed the compliance of personal data processing by Orange Polska with the relevant requirements. No fines were imposed on the Company for breach of personal data protection regulations in 2018. At each stage of data collecting and processing, we ensure that customers are informed about the purpose and scope of data processing, as well as the right to access and rectify their personal data. |
2017 |
2018 |
||
GRI |
Employment |
||
G102-8 |
Total workforce (active persons)* |
14,615 |
13,222 |
Gender |
|||
men |
8,695 |
8,052 |
|
women |
5,920 |
5,170 |
|
% of women in the workforce |
40.5% |
39.1% |
|
Age |
|||
up to 30 years of age |
1,024 |
893 |
|
31-50 years of age |
10,204 |
9,046 |
|
over 50 years of age |
3,387 |
3,283 |
|
Full- time employees |
14,587 |
13,197 |
|
men |
8,688 |
8,047 |
|
women |
5,899 |
5,150 |
|
Employees on open-ended contracts |
14,128 |
12,761 |
|
men |
8,485 |
7,842 |
|
women |
5,643 |
4,919 |
|
Employees on fixed-term contracts |
487 |
461 |
|
men |
210 |
210 |
|
women |
277 |
251 |
|
Full-time employees |
14,514 |
13,139 |
|
men |
8,678 |
8,038 |
|
women |
5,836 |
5,101 |
|
Part-time employees |
101 |
83 |
|
men |
17 |
14 |
|
women |
84 |
69 |
|
Outsourced employees (full-time equivalent)** |
5,480 |
4,344 |
|
* active employees are employees whose remuneration for absence (e.g. sick leave) is paid by the employer. The exception are employees on parental leave, who are counted as active, despite the fact that the benefit is paid by ZUS (The Polish Social Insurance Institution). ** Only for Orange Polska- applies mainly to the call center for the customer service area, telesales and customer market service - operators. |
|||
Employees in managerial positions |
1,819 |
1,643 |
|
men* |
1,224 |
1,103 |
|
women |
595 |
540 |
|
% of women in managerial positions |
32.7% |
32.9% |
|
People with disabilities in general employment |
|||
% of employees with disabilities |
1.7% |
1.8% |
|
G405-2 |
Ratio of basic salary of women to men by employee position (men’s salary = 100%) |
||
general |
79.4% |
79.5 % |
|
non-managerial positions |
82% |
81.8% |
|
managerial positions |
83.5% |
82.5% |
|
Ratio of salary of women to men within the same pay grades (men’s salary = 100%)* |
no data |
97.1% |
|
* In order to better account for differences in salaries between men and women, we have introduced an additional indicator for individual pay grades. This shows a lower gender pay gap. It means that the differences between men’s and women’s salaries result from a different structure |
|||
G404-1 |
Development and education |
||
Total employees trained (in ‘000) |
15.14 |
13.9 |
|
Total hours of training (in ‘000) |
484.5 |
348.2 |
|
Number of training hours per employee per year |
32 |
25 |
|
Gender |
|||
men |
30.0 |
23.6 |
|
women |
35.9 |
26.9 |
|
Position |
|||
managers |
35.8 |
35.5 |
|
non-managers |
30.75 |
23.4 |
|
* data refer to Orange Polska and Integrated Solution. Data by the status of the training database - 31.12.2018 |
|||
Human rights and ethics training |
|||
Total hours of ethics training of employees |
635 |
259 |
|
Total hours of ethics training of partners |
588 |
208 |
|
G205-2 |
Anti-bribery and corruption training* |
||
Total hours of compliance training of employees (in ‘000) |
1.8 |
1 |
|
Total hours of compliance training of partners* (in ‘000) |
1 |
0.6 |
|
* persons employed by our Contractor, working for the benefit of Orange Polska |
|||
G401-1 |
Professional mobility |
||
Total number of new employee hires |
552 |
476 |
|
Gender |
|||
men |
307 |
275 |
|
women |
245 |
201 |
|
Age |
|||
up to 30 years of age |
238 |
223 |
|
31-50 years of age |
293 |
238 |
|
over 50 years of age |
21 |
15 |
|
Departures, total |
1,301 |
1,487 |
|
Departures, excluding voluntary |
568 |
469 |
|
Gender |
|||
men |
359 |
285 |
|
women |
209 |
184 |
|
Age |
|||
up to 30 years of age |
154 |
90 |
|
31-50 years of age |
376 |
343 |
|
over 50 years of age |
38 |
36 |
|
Turnover* |
3.8% |
2.8% |
|
Gender |
|||
men |
4.0% |
2.9% |
|
women |
3.4% |
2.7% |
|
Age |
|||
up to 30 years of age |
16.8% |
8.5% |
|
31-50 years of age |
3.5% |
3% |
|
over 50 years of age |
1.1% |
0.5% |
|
* Total number of employees leaving, excluding voluntary departures (for reasons unrelated to the employer) and departures at the employer’s initiative as well as intra-group transfers (e.g. an Orange Polska employee departing for OCS) |
|||
G403-2 |
Occupational health and safety* |
||
Number of accidents |
45 |
26 |
|
Accident frequency rate** |
3.0 |
2.2 |
|
Days off work due to work-related accidents |
994 |
1,584 |
|
Accident severity rate*** |
22.1 |
61.0 |
|
fatal accidents |
0 |
0 |
|
serious accidents |
0 |
0 |
|
other accidents |
45 |
26 |
|
* only for Orange Polska * only for Orange Polska * only for Orange Polska ** Number of persons injured in work-related accidents per 1,000 employees (the average number of employees at the end of each month) *** Number of days off per accident |
|||
Number of accidents * |
31 |
||
Days off work due to work-related accidents |
1,792 |
||
fatal accidents |
0 |
||
serious accidents |
0 |
||
other accidents |
31 |
||
* for Orange Group |
|||
Employee assessment * |
|||
% of regularly evaluated employees ** |
94.4% |
80.2% |
|
Gender |
|||
men |
94.8% |
81.3% |
|
women |
93.8% |
78.5% |
|
G404-3 |
% of employees with individual development plans ** |
82.3% |
81.5 % |
Scheduled development tasks |
22,607 |
||
% of regularly evaluated outsourced employees |
97.8% |
35.7% |
|
% of outsourced employees with individual development plans |
73.4% |
42% |
|
* The development and education data for the Orange Polska Group cover the following: Orange Polska S.A., TP Teltech, Integrated Solutions and Orange Foundation. |
|||
G202-1 |
Wages |
||
Average basic salary (in PLN) |
6,791 |
7,114 |
|
Ratio of wages at the lowest positions to the legal minimum wage |
149% |
138% |
|
Working conditions |
|||
% of employees eligible for health care |
100% |
100% |
|
% of employees covered by the Employee Retirement Plan* |
81.5% |
52.2% |
|
* The Employee Retirement Plan has been expanded to include additional companies. Now, employees of Orange Polska, Telefony Podlaskie, Orange Szkolenia, TP Teltech, Pracownicze Towarzystwo Emerytalne Orange Polska S.A., Fundacja Orange (Orange Foundation) and Integrated Solutions Sp. z o.o. are eligible for participation. |
|||
G102-41 |
Social dialogue |
||
% of employees in trade unions |
30.8% |
30.3% |
|
% of employees covered by the Collective Labour Agreement persons employed |
95.7% |
95.3% |
Attachment B. Environmental Data * |
||||
GRI |
Energy |
Unit |
2017 |
2018 ** |
Energy |
||||
G302-1 |
KPI: Electricity consumption/customer |
kWh/customer |
27.4 |
26.5 |
Direct energy consumption by primary energy sources |
||||
Fuel (all buildings, all uses) |
‘000 m3 |
2.2 |
2 |
|
Gas |
‘000 m3 |
3,103 |
2,842 |
|
Coal |
tonnes |
70.8 |
55.6 |
|
petrol-LPG vehicles company |
000 litres |
765 |
1,072 |
|
Diesel vehicles company |
000 liters |
3,240 |
2,863 |
|
Energy produced during combustion, primary sources |
GWh |
57 |
54 |
|
Total energy Scope 1 |
GWh |
97 |
92 |
|
Indirect energy consumption |
||||
Electricity |
GWh |
581 |
564 |
|
G305-1 G305-2 |
Greenhouse gas emissions *** |
|||
CO2 emissions excluding transport |
‘000 tonnes |
454.7 |
447.5 |
|
CO2 emissions during transport |
‘000 tonnes |
10.7 |
10.4 |
|
Total CO2 emissions |
‘000 tonnes |
465.4 |
457.9 |
|
KPI: CO2 emissions during electricity consumption/customer |
kg/customer |
20.7 |
26.5 |
|
KPI: CO2 emissions (all energies)/customer |
kg/customer |
22 |
20 |
|
G301-1 |
Materials |
|||
Paper, cardboard boxes: internally and externally |
‘000 tonnes |
1.8 |
0.8 |
|
G303-1 |
Water |
‘000 m3 |
315 |
255.7 |
G306-2 |
Waste |
|||
Internal WEEE (network & tertiary) |
tonnes |
70.4 |
94.6 |
|
Wooden poles |
tonnes |
190.9 |
321.5 |
|
Cables |
tonnes |
287.9 |
179.9 |
|
Batteries |
tonnes |
101.8 |
115.7 |
|
Paper / Cardboard |
tonnes |
13.8 |
18.8 |
|
Other hazardous waste (including PCB) |
tonnes |
7.0 |
2.58 |
|
Other non-hazardous waste |
tonnes |
1,050.4 |
2,067.2 |
|
Waste recycled internally |
tonnes |
1,722.2 |
2,800.3 |
|
Waste electrical and electronic equipment |
||||
Collected and recycled handsets |
pcs. |
42,869 |
16,034 |
|
Refurbished and relaunched handsets*** |
pcs. |
8,138 |
5,644 |
|
Refurbished and relaunched multimedia (broadband) devices |
‘000 |
396 |
491 |
|
Electromagnetic field emissions |
||||
Compliance with the relevant standards |
yes |
yes |
||
* The indicated environmental indicators are the same for the Group and Orange Polska, as the latter owns the buildings and network infrastructure which constitute the basis for determining energy consumption and greenhouse gas emissions, whereas EMF emissions and handset recycling and refurbishment are characteristic of Orange Polska only.
*** Scope 1 (direct) GHG emissions are defined as emissions from sources (resources, processes) that are owned or controlled by the organisation. Due to the global guidelines and accepted objectives, only CO2 emissions are monitored. **** The decrease in refurbished devices has been a result of lower distribution of new terminals, enhanced quality of products, mobile market saturation and elimination of gaps in the process of terminal returns. |