Integrated Report 2018

  • Introduction
    • Message from CEO
    • About the report
  • Company and our stakeholders
    • About our company
    • Our stakeholders
  • Business model and value creation
    • Business model and value creation
    • Key resources
    • Business model
    • External environment
    • Internal environment
  • Strategy
    • Q&A with CEO
    • Our strategy
  • Results
    • Q&A with CFO
    • Outputs & outcomes
    • Financial review
  • Risk
    • Risk management
    • Risk exposure
  • Corporate governance
    • Our approach to corporate governance
    • Our governance structure
    • Governing bodies activities in 2018
  • Selected financial data
  • Appendix
    • GRI table
    • Defining the Reports content
    • Sustainable Development Goals
    • Methodology
    • Glossary
    • Independent Limited Assurance Statement
    • Contact information
Appendix

GRI Index Table

GRI Standard Title

Disclosure Number

Disclosure Title

Reference

Foundation

GRI 101

General Disclosures

GRI 102

GRI 102-1

Name of the organisation

About our company

GRI 102-2

Activities, brands, products, and services

Orange Polska in 2018 in numbers

Products and services

GRI 102-3

Location of headquarters

Contact information

GRI 102-4

Location of operations

About our company

GRI 102-5

Ownership and legal form

Orange Polska in 2018 in numbers

Orange Polska governing bodies’ activities in 2018

Since November 1998, shares of Orange Polska S.A. (formerly Telekomunikacja Polska S.A.) have been listed on the primary market of the Warsaw Stock Exchange (WSE) within the continuous listing system.
The Company’s shares are included in the following indices: WIG20 and WIG30 large-cap indices; WIG broad-market index; WIG telecommunication industry index; and RESPECT Index of socially responsible companies.
In 2018, Orange Polska S.A. was once again included in a prestigious group of socially responsible listed companies. The new portfolio of the RESPECT Index announced by the Warsaw Stock Exchange comprises 28 companies. Orange Polska S.A. has been present in the index portfolio since its first edition. The RESPECT Index has been increasingly popular among companies and investors, who have noticed a link between consideration for social and environmental impact and financial performance. In addition, Orange Polska S.A. has been included in the FTSE Russell’s ESG Ratings, a global index that measures company’s performance across environmental, social and governance (ESG) areas.

GRI 102-6

Markets served

About our company

GRI 102-7

Scale of the organisation

Orange Polska in 2018 in numbers

GRI 102-8

Information on employees and other workers

Attachment A. Social Data

GRI 102-9

Supply chain

Supply chain

GRI 102-10

Significant changes to the organization and its supply chain

No changes

GRI 102-11

Precautionary Principle or approach

About the report

GRI 102-12

External initiatives

Broad Alliance on Digital Skills in Poland, Memorandum of Co-operation for Improving Service Quality in the Telecommunications Market, Cell Phone Safety Good Practises, Alliance for Child Safety On-line (www.orange.pl/kodeksy.phtml), Partnership for Environment (www.gridw.pl/partnerstwo), Programme Accessibility Plus https://www.funduszeeuropejskie.gov.pl/strony/o-funduszach/fundusze-europejskie-bez-barier/dostepnosc-plus/partnerstwo-na-rzecz-dostepnosci/.
These initiatives are voluntary.

GRI 102-13

Membership of associations

Domestic organisations: Employers of the Republic of Poland, “Lewiatan” Confederation, National Chamber of Commerce, Polish Chamber of Information Technology and Telecommunications, French-Polish Chamber of Commerce, Responsible Business Forum, Business Centre Club, Foundation for the Development of Radiocommunications and Multimedia Technologies, Association of Stock-Exchange Issuers.
Membership of these organisations is of strategic importance for the Company. The Company’s representatives sit on their boards and the Company pays membership fees, supporting statutory tasks, and participates in additional projects.
Foreign organisations: European Telecommunications Network Operators’ Association (ETNO), Forum for International Irregular Network Access (FIINA), Global Compact (on the Group level), Global Settlements Carrier Group (GSCG), International Cable Protection Committee (ICPC), International Inbound Services Forum (IISF), International Telecommunication Union (ITU), RIPE Network Coordination Centre (RIPE NCC), TeleManagement Forum (TM Forum), Forum of Incident Response and Security Teams (FIRST), GSM Association (GSMA), European Internet Exchange Association (Euro-IX). These are industry organisations and the Company’s membership involves payment of membership fees and participation in various projects.

GRI 102-14

Statement from senior decision-maker

Message from CEO

Q&A with Jean-François Fallacher, Orange Polska CEO

GRI 102-15

Key impacts, risks, and opportunities

Risk exposure

Indicator reported partially

GRI 102-16

Values, principles, standards, and norms of behavior

About our company

Being responsible

On the Audit Committee’s agenda for 2018

Each employee of Orange Polska must read and understand our Code of Ethics, and the Ethics in Orange Polska e-learning course is a part of mandatory training for new joiners. Also our suppliers and business partners shall read and understand our Code of Ethics under the compliance clause of our standard contracts. The Code in Polish is available on our website, at www.orange.pl/kodeksy.phtml.
Issues related to compliance with ethical standards are analysed by the Ethics Committee. It consists of five members: Chairman, two permanent members (Management Board Member in charge of Human Resources and Internal Audit Director) and two members appointed for three-year terms. In addition, the operations of the Committee are supported by two permanent Secretaries.

GRI 102-17

Mechanisms for advice and concerns about ethics

On the Audit Committee’s agenda for 2018

GRI 102-18

Governance structure

Our governance structure

On the Audit Committee’s agenda for 2018

GRI 102-22

Composition of the highest governance body and its committees

Our governance structure

On the Audit Committee’s agenda for 2018

Strategy Committee activities in 2018

Letter from the Chairman of the Audit Committee

GRI 102-23

Chair of the highest governance body

Corporate governance - Role of shareholders

On the Audit Committee’s agenda for 2018

Management Board’s activities in 2018

GRI 102-24

Nominating and selecting the highest governance body

Corporate governance - Role of shareholders

Our governance structure

On the Audit Committee’s agenda for 2018

GRI 102-25

Conflicts of interest

Our governance structure

GRI 102-26

Role of highest governance body in setting purpose, values, and strategy

Internal environment

Our governance structure

On the Strategy Committee’s agenda for 2018

Management Board’s activities in 2018

GRI 102-32

Highest governance body’s role in sustainability reporting

The integrated report has been reviewed by the Management and Supervisory Board Members, and validated by the Chairman of the Audit Committee.

GRI 102-35

Remuneration policies

On the Remuneration Committee’s agenda for 2018

GRI 102-36

Process for determining remuneration

Our governance structure

On the Strategy Committee’s agenda for 2018

GRI 102-40

List of stakeholder groups

Our stakeholders

GRI 102-41

Collective bargaining agreements

Financial review in 2018

GRI Index Table

GRI 102-42

Identifying and selecting stakeholders

Our stakeholders

GRI 102-43

Approach to stakeholder engagement

Our stakeholders

GRI 102-44

Key topics and concerns raised

Our stakeholders

GRI 102-45

Entities included in the consolidated financial statements

About the report

GRI 102-46

Defining report content and topic boundaries

About the report

Social Data

GRI 102-47

List of material topics

Key resources

The process of defining the Report’s content

GRI 102-48

Restatements of information

There were no restatements of information in previous reports

GRI 102-49

Changes in reporting

No significant changes

GRI 102-50

Reporting period

About the report

GRI 102-51

Date of most recent report

About the report

GRI 102-52

Reporting cycle

About the report

GRI 102-53

Contact point for questions regarding the report

Independent limited assurance statement

GRI 102-54

Claims of reporting in accordance with the GRI Standards

This report has been prepared in accordance with the GRI Standards: Core option

GRI 102-55

GRI content index

GRI Index Table

GRI 102-56

External assurance

Independent limited assurance statement

A description of the organization’s policy and current practice with regard to seeking external assurance for the report.

Whether and how the highest governance body or senior executives are involved in seeking external assurance for the organization’s sustainability report.

Management Approach

103

GRI 103-1

Explanation of the material topic and its Boundary

Economic

Business model

The process of defining the Report’s content

Environmental

Business model

The process of defining the Report’s content

Social

Business model

Key resurces

The process of defining the Report’s content

GRI 103-2

The management approach and its components

Economic

External environment

Q&A with Jean-François Fallacher, Orange Polska CEO

Being responsible

Q&A with Maciej Nowohoński, Orange Polska CFO

Environmental

External environment

Being responsible

Social

External environment

Being responsible

GRI 103-3

Evaluation of the management approach

Economic

Being responsible

Assessment of Orange Polska Group’s Standing by the Supervisory Board

On the Audit Committee’s agenda for 2018

Environmental

Being responsible

Effortless and friendly customer experience

Assessment of Orange Polska Group’s Standing by the Supervisory Board

On the Audit Committee’s agenda for 2018

Social

Being responsible

Acting in an effective and responsible manner

Assessment of Orange Polska Group’s Standing by the Supervisory Board

On the Audit Committee’s agenda for 2018

ECONOMIC

200

Market Presence

202

202-1

Ratios of standard entry level wage by gender compared to local minimum wage

Attachment A. Social Data

Indirect Economic Impacts

203

203-1

Infrastructure investments and services supported

Business model - Network

Convergence

Outputs & outcomes

Business model - Network

Acting in an effective and responsible manner

203-2

Significant indirect economic impacts

Key resurces

Business model - Network

External environment

Acting in an effective and responsible manner

Anti-corruption

205

205-1

Operations assessed for risks related to corruption

On the Audit Committee’s agenda for 2018

All processes are assessed for risks related to corruption, and in case of operations that are burdened with a higher risks of corruption (e.g. joint venture, mergers and acquisition, real estate sales) additional procedures are applied.

205-2

Communication and training about anti-corruption policies and procedures

Attachment A. Social Data

205-3

Confirmed incidents of corruption and actions taken

No incidents

Anti-competitive Behavior

206

206-1

Legal actions for anti-competitive behavior, anti-trust, and monopoly practices

In 2018, the appeal proceedings on the fine for abuse of dominant position were concluded. The matter was presented in the note 28. Litigation, claims and contingent liabilities to IFRS CONSOLIDATED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2018- p. 47
http://orange-ir.pl/sites/default/files/OPL_Consolidated_FY_2018_report.pdf

ENVIRONMENTAL

300

Materials

301

301-1

Materials used by weight or volume

Attachment B. Attachment B. Environmental Data

301-3

Reclaimed products and their packaging materials

Acting in an effective and responsible manner

Energy

302

302-1

Energy consumption within the organisation by fuel types used

Attachment B. Environmental Data

302-4

Reduction of energy consumption

Key resurces

Acting in an effective and responsible manner

Water

303

303-1

Water withdrawal by source

Attachment B. Environmental Data

Emissions

305

305-1

Direct (Scope 1) GHG emissions

Attachment B. Environmental Data

305-3

Other indirect (Scope 3) GHG emissions.

Attachment B. Environmental Data

305-5

Reduction of GHG emissions

Attachment B. Environmental Data

Effluents and Waste

306

306-2

Total weight of waste by type and disposal method

Attachment B. Environmental Data

Environmental Compliance

307

307-1

Monetary value of fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations

No fines for non-compliance with environmental laws and regulations were imposed in 2018.

SOCIAL

400

Employment

401

401-1

New employee hires and employee turnover

Attachment A. Social Data

401-2

Benefits provided to full-time employees that are not provided to temporary or part-time employees

Acting in an effective and responsible manner

Occupational Health and Safety

403

403-1

Workers representation in formal joint management–worker health and safety committees, which advise on and monitor occupational health and safety programmes

100%

403-2*

Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities

Attachment A. Social Data

Occupational exposure and a disease included in the current list of occupational diseases, namely a chronic disease of the vocal organ related to excessive voice effort (lasting at least 15 years), was confirmed in one case. It involves paresis of the intrinsic laryngeal muscles with spindle-shaped glottal insufficiency and permanent dysphonia. The disease was diagnosed in a female employee who worked as a telephone operator in the 1990s, then, from 1999, successively as a clerk, cashier, customer advisor and customer service & sales specialist. The proceedings began in 2017. Currently, the Company’s appeal is pending

* Indicator reported partially.

403-3

Workers with high incidence or high risk of diseases related to their occupation

There are no positions involving high incidence or high risk of occupation-related diseases.

403-4

Health and safety topics covered in formal agreements with trade unions

Health and safety topics have been covered in the Group Collective Labour Agreement.

Training and Education

404

404-1

Average hours of training per year per employee

Attachment A. Social Data

404-2

Programs for upgrading employee skills and transition assistance programmes

Acting in an effective and responsible manner

404-3*

Percentage of employees receiving regular performance and career development reviews by gender and employment category

Attachment A. Social Data

* Indicator reported partially.

Diversity and Equal Opportunity

405

405-1

Composition of the organisation’s governance bodies and workforce by gender, age and other diversity categories

Supervisory Board activities in 2018

405-2

Ratio of basic salary and remuneration of women to men by position

Attachment A. Social Data

Non-discrimination

406

406-1

Incidents of discrimination and corrective actions taken

No such incidents were reported to the Ethics Committee in 2018.

Child Labor

408

408-1

Operations and suppliers at significant risk for incidents of child labor and corrective actions taken

No such risk was identified.

Forced or Compulsory Labor

409

409-1

Operations and suppliers at significant risk for incidents of forced or compulsory labor and corrective actions taken

No such risk was identified.

Human Rights Assessment

412

412-2

Employee training on human rights policies or procedures

Attachment A. Social Data

Local Communities

413

413-1

Operations with local community engagement, impact assessments, and development programmes

Impact on Society

413-2

Operations with significant actual and potential negative impacts on local communities

In case of a telecommunications company, issues related to the safe use of services mean not only the utmost care for meeting security requirements, but also reliable information on the devices and technologies used. In response to inquiries regarding potential negative influence of radio waves emitted by telecommunication devices and other devices that use new technologies,we have prepared a global Orange portal on radio waves, which explains in simple terms how mobile telephony works. It includes sections presenting latest scientific reports and recommendations for use of mobile devices to reduce exposure to radio waves.
The portal has been also translated to Polish and it is available at
www.ondes-radio.orange.com/pl/.

Public Policy

415

415-1

Total monetary value of financial and in-kind contributions to political parties, politicians or related institutions by country

In line with Chapter 7 of the Orange Polska Anti-corruption Guidelines, Orange prohibits all kinds of contributions from the Company (cash, valuable items, goods or services, loans, loan securities) made directly or indirectly to political parties. In the period from 1 January to 31 December 2018, no financial and no in-kind contributions were granted to political parties, politicians or related institutions by country.

Customer Health and Safety

416

416-1

Assessment of the health and safety impacts of product and service categories

All mobile phones in Orange Polska’s portfolio meet the emission standards specified by the International Commission on Non-Ionizing Radiation Protection (ICNIRP).
We ensure they are thoroughly tested and the safety of their use is verified in the process of examining their conformity with essential requirements. All mobile devices in Orange Polska’s portfolio are safe for users’ health and are accompanied by information on the Specific Absorption Rate (SAR), which is always lower than the official limits (below 2 W/kg). SAR for mobile phones refers to the maximum level of radio waves that the user can be exposed to during
a call. SAR values can be found in the user manual (technical specifications), which is provided by the manufacturer, or in handset descriptions at www.orange.pl.

Base stations

Orange Polska uses proven wireless communication technologies that are safe to all users. The company complies with all European and, much stricter, Polish standards regarding electromagnetic field (EMF) emissions. EMF exposure around all of our base transceiver stations (BTSs) and broadcasting stations does not exceed the limit set forth in Polish regulations, that is 0.1 W/m2 in areas accessible to the public. We comply with all the strictest standards on EMF values around all our base and broadcasting stations. As a result of technical efforts related to protection against EMF emissions by BTSs of radio communication facilities developed or operated on our networks, we can ensure compliance with the standards specified in the Regulation of the Minister of Environment regarding permissible EMF values in the environment and methods of verification thereof (Journal of Law No. 192 of 2003, item 1882/83).
This is ensured through the following:

• Development of the relevant estimates of EMF impact on the environment at the planning stage of BTS construction or modernisation projects;

• EMF measurements vs. permissible limits, which are subsequently reported to the environmental protection bodies, which decide whether to carry out public consultation or not (public consultation and dialogue concerning network facilities are carried out as part of administrative proceedings and initiated and supervised by the relevant government agencies).

5G technology

The 5G network has no confirmed negative or positive impact on people - both in terms of the intensity of the electromagnetic field and the range of frequencies used. Devices used in 5G technology will not exceed the standards applicable in Poland regarding the intensity of the electromagnetic field. The standards have been established on the basis of scientific research in such fields as medicine, epidemiology, biology and dosimetry, in accordance with the guidelines of the International Commission on Non-Ionizing Radiation Protection (ICNIRP).


Radio waves are electromagnetic waves with a frequency even lower than infrared or visible light (which is also an electromagnetic wave). Therefore, radio waves are not ionizing radiation (such as X-rays), and the levels used in mobile networks guarantee security with a large margin of protection. The electromagnetic field used in mobile telephony has no confirmed adverse effect on humans. Radio waves and microwaves are not considered a potential cause of cancer by the World Health Organization (WHO). They have been included in the category of phenomena and substances whose impact on the development of tumors requires further research, but this does not mean that, according to WHO, such an effect exists.

416-2

Incidents of non-compliance concerning the health and safety impacts of products and services

No incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle were reported in 2018.

Marketing and Labeling

417

417-1

Requirements for product and service information and labeling

All products in Orange Polska’s portfolio have the relevant labelling, namely:
- name and address of the manufacturer and operation manual in Polish;
- CE marking pursuant to the Regulation of the Minister of Infrastructure of 15 April 2004 on the assessment of compliance of telecommunication terminal devices to be connected to public network terminating segments and radio devices with the essential requirements and on marking thereof;

- the ‘basket’ icon pursuant to the Act of 29 July 2005 on waste electrical and electronic equipment;

- Declaration of Conformity (DoC) pursuant to the Regulation of the Minister of Transport and Construction of 3 February 2006;
- Specific Absorption Rate (SAR) information pursuant to the Regulation of the Minister of Transport and Construction of 3 February 2006.

417-2

Incidents of non-compliance concerning product and service information and labeling

No incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling were reported in 2018.

417-3

Incidents of non-compliance with regulations and/or voluntary codes concerning marketing communications

In 2018, one advertisment was considered by the Advertising Ethics Commission to be contrary to the Code of Advertising Ethics.

Customer Privacy

418

418-1

Substantiated complaints concerning breaches of customer privacy and losses of customer data

Our customers filed 12 complaints with the Inspector General for Personal Data Protection (GIODO) in 2018. All GIODO’s decisions made with respect to these complaints in the reported period confirmed the compliance of personal data processing by Orange Polska with the relevant requirements. No fines were imposed on the Company for breach of personal data protection regulations in 2018. At each stage of data collecting and processing, we ensure that customers are informed about the purpose and scope of data processing, as well as the right to access and rectify their personal data.


Attachment A. Social Data

2017

2018

GRI

Employment

G102-8

Total workforce (active persons)*

14,615

13,222

Gender

men

8,695

8,052

women

5,920

5,170

% of women in the workforce

40.5%

39.1%

Age

up to 30 years of age

1,024

893

31-50 years of age

10,204

9,046

over 50 years of age

3,387

3,283

Full- time employees

14,587

13,197

men

8,688

8,047

women

5,899

5,150

Employees on open-ended contracts

14,128

12,761

men

8,485

7,842

women

5,643

4,919

Employees on fixed-term contracts

487

461

men

210

210

women

277

251

Full-time employees

14,514

13,139

men

8,678

8,038

women

5,836

5,101

Part-time employees

101

83

men

17

14

women

84

69

Outsourced employees (full-time equivalent)**

5,480

4,344

* active employees are employees whose remuneration for absence (e.g. sick leave) is paid by the employer. The exception are employees on parental leave, who are counted as active, despite the fact that the benefit is paid by ZUS (The Polish Social Insurance Institution).

** Only for Orange Polska- applies mainly to the call center for the customer service area, telesales and customer market service - operators.

Employees in managerial positions

1,819

1,643

men*

1,224

1,103

women

595

540

% of women in managerial positions

32.7%

32.9%

People with disabilities in general employment

% of employees with disabilities

1.7%

1.8%

G405-2

Ratio of basic salary of women to men by employee position (men’s salary = 100%)

general

79.4%

79.5 %

non-managerial positions

82%

81.8%

managerial positions

83.5%

82.5%

Ratio of salary of women to men within the same pay grades (men’s salary = 100%)*

no data

97.1%

* In order to better account for differences in salaries between men and women, we have introduced an additional indicator for individual pay grades. This shows a lower gender pay gap. It means that the differences between men’s and women’s salaries result from a different structure
of positions, as more women hold low-wage positions (call center and outlet staff), while technical positions (network engineers, IT specialists)
are held chiefly by men.

G404-1

Development and education

Total employees trained (in ‘000)

15.14

13.9

Total hours of training (in ‘000)

484.5

348.2

Number of training hours per employee per year

32

25

Gender

men

30.0

23.6

women

35.9

26.9

Position

managers

35.8

35.5

non-managers

30.75

23.4

* data refer to Orange Polska and Integrated Solution. Data by the status of the training database - 31.12.2018

Human rights and ethics training

Total hours of ethics training of employees

635

259

Total hours of ethics training of partners

588

208

G205-2

Anti-bribery and corruption training*

Total hours of compliance training of employees (in ‘000)

1.8

1

Total hours of compliance training of partners* (in ‘000)

1

0.6

* persons employed by our Contractor, working for the benefit of Orange Polska

G401-1

Professional mobility

Total number of new employee hires

552

476

Gender

men

307

275

women

245

201

Age

up to 30 years of age

238

223

31-50 years of age

293

238

over 50 years of age

21

15

Departures, total

1,301

1,487

Departures, excluding voluntary

568

469

Gender

men

359

285

women

209

184

Age

up to 30 years of age

154

90

31-50 years of age

376

343

over 50 years of age

38

36

Turnover*

3.8%

2.8%

Gender

men

4.0%

2.9%

women

3.4%

2.7%

Age

up to 30 years of age

16.8%

8.5%

31-50 years of age

3.5%

3%

over 50 years of age

1.1%

0.5%

* Total number of employees leaving, excluding voluntary departures (for reasons unrelated to the employer) and departures at the employer’s initiative as well as intra-group transfers (e.g. an Orange Polska employee departing for OCS)

G403-2

Occupational health and safety*

Number of accidents

45

26

Accident frequency rate**

3.0

2.2

Days off work due to work-related accidents

994

1,584

Accident severity rate***

22.1

61.0

fatal accidents

0

0

serious accidents

0

0

other accidents

45

26

* only for Orange Polska * only for Orange Polska * only for Orange Polska

** Number of persons injured in work-related accidents per 1,000 employees (the average number of employees at the end of each month)

*** Number of days off per accident

Number of accidents *

31

Days off work due to work-related accidents

1,792

fatal accidents

0

serious accidents

0

other accidents

31

* for Orange Group

Employee assessment *

% of regularly evaluated employees **

94.4%

80.2%

Gender

men

94.8%

81.3%

women

93.8%

78.5%

G404-3

% of employees with individual development plans **

82.3%

81.5 %

Scheduled development tasks

22,607

% of regularly evaluated outsourced employees

97.8%

35.7%

% of outsourced employees with individual development plans

73.4%

42%

* The development and education data for the Orange Polska Group cover the following: Orange Polska S.A., TP Teltech, Integrated Solutions and Orange Foundation.
** In 2018, the assessment system was changed to 360-degree Feedback, which resulted in a decrease in the share of evaluated employees.

G202-1

Wages

Average basic salary (in PLN)

6,791

7,114

Ratio of wages at the lowest positions to the legal minimum wage

149%

138%

Working conditions

% of employees eligible for health care

100%

100%

% of employees covered by the Employee Retirement Plan*

81.5%

52.2%

* The Employee Retirement Plan has been expanded to include additional companies. Now, employees of Orange Polska, Telefony Podlaskie, Orange Szkolenia, TP Teltech, Pracownicze Towarzystwo Emerytalne Orange Polska S.A., Fundacja Orange (Orange Foundation) and Integrated Solutions Sp. z o.o. are eligible for participation.

G102-41

Social dialogue

% of employees in trade unions

30.8%

30.3%

% of employees covered by the Collective Labour Agreement persons employed
by our Contractor, working for the benefit of Orange Polska

95.7%

95.3%


Download Attachment A. Social Data

Attachment B. Environmental Data

Attachment B. Environmental Data *

GRI

Energy

Unit

2017

2018 **

Energy

G302-1

KPI: Electricity consumption/customer

kWh/customer

27.4

26.5

Direct energy consumption by primary energy sources

Fuel (all buildings, all uses)

‘000 m3

2.2

2

Gas

‘000 m3

3,103

2,842

Coal

tonnes

70.8

55.6

petrol-LPG vehicles company

000 litres

765

1,072

Diesel vehicles company

000 liters

3,240

2,863

Energy produced during combustion, primary sources

GWh

57

54

Total energy Scope 1

GWh

97

92

Indirect energy consumption

Electricity

GWh

581

564

G305-1 G305-2

Greenhouse gas emissions ***

CO2 emissions excluding transport

‘000 tonnes

454.7

447.5

CO2 emissions during transport

‘000 tonnes

10.7

10.4

Total CO2 emissions

‘000 tonnes

465.4

457.9

KPI: CO2 emissions during electricity consumption/customer

kg/customer

20.7

26.5 

KPI: CO2 emissions (all energies)/customer

kg/customer

22

20 

G301-1

Materials

Paper, cardboard boxes: internally and externally

‘000 tonnes

1.8

0.8

G303-1

Water

‘000 m3

315

255.7

G306-2

Waste

Internal WEEE (network & tertiary)

tonnes

70.4

94.6

Wooden poles

tonnes

190.9

321.5

Cables

tonnes

287.9

179.9

Batteries

tonnes

101.8

115.7

Paper / Cardboard

tonnes

13.8

18.8

Other hazardous waste (including PCB)

tonnes

7.0

2.58

Other non-hazardous waste

tonnes

1,050.4

2,067.2

Waste recycled internally

tonnes

1,722.2

2,800.3

Waste electrical and electronic equipment

Collected and recycled handsets

pcs.

42,869

16,034

Refurbished and relaunched handsets***

pcs.

8,138

5,644

Refurbished and relaunched multimedia (broadband) devices

‘000

396

491

Electromagnetic field emissions

Compliance with the relevant standards

yes

yes

* The indicated environmental indicators are the same for the Group and Orange Polska, as the latter owns the buildings and network infrastructure which constitute the basis for determining energy consumption and greenhouse gas emissions, whereas EMF emissions and handset recycling and refurbishment are characteristic of Orange Polska only.


** This report, the presented full-year figures for Q4, 2018 in accordance with the FRS Consolidated Financial Statements 2018 of Orange Polska and the Integrated Report 2018 of Orange Group.

*** Scope 1 (direct) GHG emissions are defined as emissions from sources (resources, processes) that are owned or controlled by the organisation. Due to the global guidelines and accepted objectives, only CO2 emissions are monitored.

**** The decrease in refurbished devices has been a result of lower distribution of new terminals, enhanced quality of products, mobile market saturation and elimination of gaps in the process of terminal returns.


Download Attachment B. Attachment B. Environmental Data