Integrated Report 2018

  • Introduction
    • Message from CEO
      •
    • About the report
      •
  • Company and our stakeholders
    • About our company
      •
    • Our stakeholders
      •
  • Business model and value creation
    • Business model and value creation
      •
    • Key resources
      •
    • Business model
      •
    • External environment
      •
    • Internal environment
      •
  • Strategy
    • Q&A with CEO
    • Our strategy
  • Results
    • Q&A with CFO
    • Outputs & outcomes
    • Financial review
  • Risk
    • Risk management
    • Risk exposure
  • Corporate governance
    • Our approach to corporate governance
    • Our governance structure
    • Governing bodies activities in 2018
  • Selected financial data
  • Appendix
    • GRI table
    • Defining the Reports content
    • Sustainable Development Goals
    • Methodology
    • Glossary
    • Independent Limited Assurance Statement
    • Contact information
Appendix

The process of defining the Report’s content

A process of defining the key aspects of reporting for Orange has involved the following:
  • Analysis of surveys of public opinion and residential and business customers regarding important issues for a responsible telecom operator as well as media publications concerning the Company;
  • Analysis of employee satisfaction surveys;
  • Analysis of the key indicators of Orange Polska’s social impact;
  • Orange Group’s non-financial reporting standards;
  • Review of challenges facing the telecommunications industry in Poland and worldwide as well as activities of other telecoms in this respect;
  • Dialogue with stakeholders around Orange Polska’s CSR strategy for 2016–2020;
  • Dedicated dialogue with stakeholders on service accessibility, diversity management and circular economy;
  • Review of documents defining the challenges for businesses in the context of sustainable development: Strategy for Responsible Development, Sustainable Development Goals;
  • Requirements of the Directive 2014/95/EU regarding disclosure of non-financial and diversity information;
  • Stakeholder feedback on our last year’s report.
  • Supervisory Board recommendation regarding report’s improvement.
As part of the CSR strategy update dialogue in 2018, we conducted public opinion polls on corporate social responsibility and expectations in relation to Orange in this area. According to the respondents, Orange should implement all areas indicated in the strategy - i.e. safety on the Internet, ethical behaviour towards employees, clients and business partners, and taking care of Orange employees, environmental protection, socio-digital development, reliable and responsible communication, care for human rights in the supply chain and supporting innovation (over 80% of responses).

CSR strategy areas The ultimate range and content of reporting has been developed in consultation with the Company’s management and has been subject to approval by the Disclosure Committee.

process