Integrated Report 2018

  • Introduction
    • Message from CEO
      •
    • About the report
      •
  • Company and our stakeholders
    • About our company
      •
    • Our stakeholders
      •
  • Business model and value creation
    • Business model and value creation
      •
    • Key resources
      •
    • Business model
      •
    • External environment
      •
    • Internal environment
      •
  • Strategy
    • Q&A with CEO
    • Our strategy
  • Results
    • Q&A with CFO
    • Outputs & outcomes
    • Financial review
  • Risk
    • Risk management
    • Risk exposure
  • Corporate governance
    • Our approach to corporate governance
    • Our governance structure
    • Governing bodies activities in 2018
  • Selected financial data
  • Appendix
    • GRI table
    • Defining the Reports content
    • Sustainable Development Goals
    • Methodology
    • Glossary
    • Independent Limited Assurance Statement
    • Contact information
Company and our stakeholders

About our company

Orange Polska is Poland’s leading telecommunication provider, operating in all segments of the Polish telecoms market. The Group owns the largest telecom infrastructure in Poland, providing voice and data services on fixed and mobile networks. Orange Polska is 50.67% owned by Orange S.A., one of Europe’s leading telecom operators. Orange Polska’s success is founded on a portfolio of competitive products, a powerful, proactive sales force and outstanding customer care, supported by a robust infrastructure and highly motivated employees. Co-ordinating our efforts around a lean, agile operating model will ensure that we deliver healthy and sustainable returns to our shareholders.

2020 ambitions

#1 convergence
#1 in customer experience
#1 digital telco
#1 very high-speed broadband

Orange Polska mission:

Provide Polish consumers and businesses with the best high-speed connectivity and an unmatched customer experience. We will achieve this by designing simple, digitally-enabled services on mobile and fibre, allowing our customers to be always in touch and connect to what is essential in their lives.

Orange Polska vision:

Let's win customers' loyalty!

We aim to provide best in class connectivity and convergent digital services to the people of Poland thanks to our unique combination of high-speed broadband fixed and mobile networks, our wide geographic presence, our skilled and customer-focused employees and the values of our Orange brand. We want to be the efficient, socially responsible and “human inside” Polish operator of choice, allowing everyone to connect to what is essential in their life.

Orange values:

Helpful
helpfull

obsessed
with customers

Simple
helpfull

simplification, focus,
speed and agility

Honest
helpfull

trusting each other, honest
and straightforward

Orange Polska in 2018 in numbers

2.25 bn PLN
Capital expenditures

6.9 bn PLN at year end
Market cap
(under IAS 18 accounting standard)
11.3 bn PLN Revenues

3.1 bn PLN Adjusted EBITDA

27.5 % Adjusted EBITDA margin
     3,465 No of volunteers
among employees


872,636

Children involved in the safety internet initiatives

3,654
Educational institutions ran social programmes supported by Orange Polska
Shareholder structure
13,545*
No of employees
*full time equivalents, including NetWorkS!
mobile
Convergent
customers 		Fixed broadband
Mobile accesses
(SIM cards) 		Fixed voice lines
Fixed broadband
access (retail) 		TV customers
TV
customers 		Convergent<br />customers
Fixed voice lines
(retail)
1,547,000
(+18.5% yoy)		 14,805,000
(+2.6% yoy)		 2,560,000
(+5.0% yoy)		 943,000
(+11.2% yoy)		 3,407,000
(-7.5% yoy)
B2C 1,236,000
(+19.4% yoy)		 post-paid 9,922,000
(+2.0% yoy)		 Fibre 366,000
(+71.0% yoy)
B2B 311,000
(+14.8% yoy)		 pre-paid 4,883,000
(+3.9% yoy)		 VDSL 503,000
(+7.7% yoy)