| Why it is important to engage | As a listed company we take care of our investors and the financial community. |
| Ways we engage | Providing detailed and transparent communication of financial and operational results; engaging in direct dialogue with investors through participation in roadshows, conferences and meetings; dedicated IR website. |
| How often we engage | Quarterly and annual results publication and meetings; surveys; continuous direct contact. |
| What matters most to them | Transparent financial information; turnaround in revenue, EBITDA and cash flow. Monetisation from network investment. Dividend prospects. [see more] [see more] |
| Why it is important to engage | Our customers are vital for the success of our business and we put them at the heart of everything we do. |
| Ways we engage | Dialogue with customers:
listening & responding; customer satisfaction surveys, including NPS. |
| How often we engage | Continuous direct contact; regular customer opinion surveys (monthly, quarterly, annual and ad hoc). |
| What matters most to them | A reliable and resilient network; good coverage; safe services; simple, transparent offers and pricing; good convergent offer; excellent customer service; easy access to services. [see more] [see more] [see more] [see more] |
| Why it is important to engage | Engagement of adequately skilled and motivated employees plays a critical role in delivering excellent customer service and increasing long-term value generation. |
| Ways we engage | Employee training, and talent
development;
dialogue with employees: satisfaction survey; dialogue with Trade Unions |
| How often we engage | Continuous direct contact; regular satisfaction surveys twice a year |
| What matters most to them | Friendly and modern work environment; competitive remuneration levels; safety standards; clear career path and motivation system; opportunities for development. [see more] |
| Why it is important to engage | Building strategic alliances can help to ensure the quality of our network and broaden our portfolio of customer offers. |
| Ways we engage | One-on-one business meetings; agreements based on fair rules of co-operation. |
| How often we engage | Regular and on-going contact. |
| What matters most to them | Transparent and fair rules of co-operation. [see more] [see more] |
| Why it is important to engage | Suppliers and contractors impact on our ability to provide products and deliver services. |
| Ways we engage | Dialogue and building of
long-term relations with
suppliers;
group assessment: opinion surveys; audit. |
| How often we engage | Regular and
on-going contact;
opinion surveys at least once a year. |
| What matters most to them | Fair treatment; transparent
rules of tenders
and co-operation;
timely payment, favourable terms. [see more] [see more] |
| Why it is important to engage | As our industry is regulated, it is essential for us to establish and maintain constructive relationship with the regulator. |
| Ways we engage | Maintaining constructive
dialogue with regulator;
consultation process; dedicated reporting; meetings; participating in industry conferences. |
| How often we engage | Regular and on-going contact. |
| What matters most to them | Licensing and compliance;
quality of services and network performance; wider access to broadband; partnership in health and education; investment in disadvantaged communities. [see more] [see more] |
| Why it is important to engage | Empowering local economies strengthens the socioeconomic context in which we operate. |
| Ways we engage | Co-operation with communities;
programme partnership with educational and social institutions |
| How often we engage | Regular and on-going contact. |
| What matters most to them | Investment in
infrastructure;
social investment in communities. [see more] |