Integrated Report 2018

  • Introduction
    • Message from CEO
    • About the report
  • Company and our stakeholders
    • About our company
    • Our stakeholders
  • Business model and value creation
    • Business model and value creation
    • Key resources
    • Business model
    • External environment
    • Internal environment
  • Strategy
    • Q&A with CEO
    • Our strategy
  • Results
    • Q&A with CFO
    • Outputs & outcomes
    • Financial review
  • Risk
    • Risk management
    • Risk exposure
  • Corporate governance
    • Our approach to corporate governance
    • Our governance structure
    • Governing bodies activities in 2018
  • Selected financial data
  • Appendix
    • GRI table
    • Defining the Reports content
    • Sustainable Development Goals
    • Methodology
    • Glossary
    • Independent Limited Assurance Statement
    • Contact information
Corporate governance
Maciej
Nowohoński
Mariusz
Gaca


Jean-François Fallacher


Responsibilities:
CEO and President of the Management Board.

Qualifications:
He obtained engineering degrees from École Polytechnique, École Nationale Supérieure des Télécommunications in Paris, and completed the International Business Development program at ESSEC Business School.

Appointment to the board:
May 2016

Career experience:
Jean-François has an extensive professional know-how in the telecom market, in both business and residential sectors, gained in various European markets.
Between 2011 and 2016 he was the CEO of Orange Romania, responsible for running Romania’s leading mobile telecommunications company. Prior to Orange Romania, Jean-François served in key leadership roles within the Orange Group for 20 years, most recently as the CEO of Sofrecom, the Group’s international consulting company, and in the Netherlands as COO of the internet provider Wanadoo and as Marketing Manager B2B for EuroNet Internet.
Jean-François
Fallacher
Bożena
Leśniewska


Mariusz Gaca


Responsibilities:
Vice-President of the Management Board in charge of Consumer Market (B2C).

Qualifications:
He is a graduate of the Academy of Agriculture and Technology in Bydgoszcz and Warsaw University. He also holds an MBA from the University of Illinois at Urbana Champaign and is a graduate of the Advanced Management Program (AMP) at INSEAD.

Appointment to the board:
February 2014

Career experience:
He began his professional career in the Elektrim Group, where he co-created business plans for local telecommunication operators between 1995 and 2000. From 2001 he worked at TP Group (Telekomunikacja Polska) as Director of Multimedia and was responsible for the development of Internet access for the mass market. Between 2005 and 2009 he was responsible for the TP Group business market. From 2009 he was TP Group Executive Director in charge of Sales and Customer Service and President of the Management Board of PTK Centertel (TP Group mobile telecommunication operator) – a position which he held until the merger of PTK Centertel with Telekomunikacja Polska in 2013. From 2014 to 2016, he was the Vice-President of the Orange Polska Management Board in charge of Business Market. Vice President of the Board for Consumer Market since January 2017. He is also Chairman of the Ethics Committee of Orange Polska. Furthermore, he is Vice President of Employers of Poland and Chairman of the Polish Section of Business and Industry Advisory Committee to the OECD (BIAC).
Mariusz
Gaca
Witold
Drożdż


Bożena Leśniewska


Responsibilities:
Vice-President of the Management Board in charge of Business Market.

Qualifications:
She graduated the Jagiellonian University, the Academy of Leadership Psychology at Warsaw University of Technology Business School, the Academy of Mentoring and Advanced Management Programme at INSEAD. She is also the member of the European Network for Women in Leadership, the THINKTANK Board of Experts and the Responsible Leadership Council. She is an active mentor in mentoring programmes held by Vital Voices, Foundation for Women Entrepreneurs and others.

Appointment to the board:
October 2015

Career experience:
Bozena has over 20 years’ experience in the telecommunications sector. She began her professional career at DHL International Ltd. Later she was performing managerial functions in Polkomtel S.A. and from 2006 in both PTK Centertel Sp. z o.o. and Telekomunikacja Polska S.A. In 2013, she became Executive Director in charge of Sales Orange Polska and two years later she was appointed a Member of Management Board in charge of Sales and Commercial Digitization. Since January 2017, as Vice-President of the Management Board of Orange Polska, she is responsible for the business market and Integrated Solutions.
Bożena
Leśniewska
Jolanta
Dudek


Witold Drożdż


Responsibilities:
Management Board Member in charge of Strategy and Corporate Affairs.

In 2012-2018 Executive Director in charge of Corporate Affairs at Orange Polska.

Qualifications:
He is a graduate of Law and International Relations at the University of Warsaw and has completed the Stanford Executive Program at Stanford University.

Appointment to the board:
November 2018

Career experience:
From 2010 to 2012 he was Vice-President of the Management Board and then acting President of the Management Board for PGE Energia Jądrowa S.A.
Between 2007 and 2010 he served as Deputy Minister of the Interior and Administration, responsible for the development of information society, ICT and public records, as well as Chairman of the government committee “Digital Poland”, and a member of the government committee in charge of Energy Safety and the inter-ministerial committee of Digital TV and Radio Broadcasting.
He was awarded Info-Star (2009), INFOSTAT (2009) and Electronic Economy Ambassador (2008) awards. He sits on the Orange Foundation Board.
Witold
Drożdż
Piotr
Jaworski


Jolanta Dudek


Responsibilities:
Management Board Member in charge of Customer Experience.

In 2012-2018 Executive Director in charge of Corporate Affairs at Orange Polska.

Qualifications:
She is a graduate of the Faculty of Philology at the University of Silesia and postgraduate studies in European Economy Management with a diploma from the Ecole des Hautes Etudes Commerciales (HEC) and the Warsaw School of Economics. She is also a graduate of postgraduate studies at the Academy of Leadership Psychology, Warsaw University of Technology Business School. She is also an experienced Lead Auditor of Quality Management System ISO 2002 (BSI) and Global Contact Center Excellence (COPC®) Coordinator.

Appointment to the board:
October 2015

Career experience:
She began her career in telecommunications at PTK Centertel in 2000, holding management positions related to Mass Customers Care and taking part in the development of customer service for the “Idea” mobile network. Between 2004 and 2010 she served as Director of Business Customer Service for the Orange network. In October 2010 she was appointed Director of Mobile Business Customer Service in Orange Customer Service. From November 2013, she was the Executive Director in charge of Customer Care in Orange Polska. Until incorporation of Orange Customer Service into Orange Polska’s main structure in 2016, she served as CEO of Orange Customer Service. She has been responsible for the area of Customer Care and Customer Excellence in Orange Polska since 2014.
Jolanta
Dudek
Jacek
Kowalski


Piotr Jaworski


Responsibilities:
Management Board Member acting as Chief Technology Officer.

In 2016-2018 Executive Director responsible for Network and Technology domain .

Qualifications:
He graduated from electronic engineering in the the Warsaw University of Technology and holds MBA qualifications from the University of Gdańsk and the University of Strathclyde in Glasgow.

Appointment to the board:
November 2018

Career experience:
Piotr has been working at Orange Polska (former Telekomunikacja Polska) since 1991, initially as the Technical Manager in the Białystok Technical Unit, then, in the company’s Headquarters, as Director of the Business Customers Care Department and Regional Executive Director (for South and Central Regions). Between 2007 and 2013, he was the Technical Customer Service Director. Then, until 2016, he worked as the Service Delivery and Maintenance Director, responsible for technical processes of service provisioning and maintenance (for both Orange customers and alternative operators), network investments (including VHBB FTTH roll-out) and active network maintenance. He has been the leader of several projects in customer experience development. He has been involved in charity work for years. He is a member of the Orange Network Experts Committee as well as the Orange Ethics Committee.Chairman of the TP Teltech Supervisory Board.
Piotr
Jaworski
Maciej
Nowohoński


Jacek Kowalski


Responsibilities:
Management Board Member in charge of Human Resources.

In 2016-2018 Executive Director responsible for Network and Technology domain .

Qualifications:
He is a graduate of the Faculty of History at the University of Warsaw and undertook postgraduate studies in Local Government and Non-Governmental Organisations Management, also at the University of Warsaw.

Appointment to the board:
January 2011

Career experience:
He started his career in Orange Polska Group (previously TP Group) in 2001 as Manager of Human Resources in Sales & Marketing at PTK Centertel. Between 2005 and 2009 he was the Director of Employee Competence and Development Management Branch. From 2009 to 2011, before joining the management board, Jacek was Executive Director in charge of Human Resources at Orange Polska.
Prior to that he worked as a Board Member of the Entrepreneurship and Human Resources School in Infor Training (InforMedia Group) and Director of the National In-Service Teachers Training Centre, responsible for the implementation of training programmes supporting the development of education in Poland.
Currently he is Chairman of the Orange Polska Employees’ Pension Fund. He is also a member of the Programme Board of Polish Human Resources Management Association and a member of Human Explorers - an informal group for those passionate about HR.
Jacek
Kowalski
Jean-François
Fallacher


Maciej Nowohoński


Responsibilities:
Management Board Member in charge of Finance. .

Qualifications:
He is a graduate of Foreign Trade at the Economic University of Poznan and from the Dutch HAN University of Applied Sciences in Nijmegen.

Appointment to the board:
March 2014

Career experience:
He has been with Orange Polska since 2003 and held several positions of growing responsibility in finance, including Orange Polska Group Controller in 2006–2014. He was a Member of the Management Board of Emitel from 2010 to 2011 and the Chief Financial Officer of PTK Centertel between 2011 and 2013. Furthermore, he sits on supervisory boards of selected subsidiaries of Orange Polska. Prior to joining the Orange team, he worked for Arthur Andersen & Andersen Business Consulting.