Our stakeholders

Dialogue with stakeholders is a process which helps us to better respond to their expectations. Stakeholders have been identified based on the strength of the impact on the Company and the interest and attitude to the Company's activities (positive, neutral, negative). Due to the role of individual stakeholders and the scale of business activity, the frequency of contacts with each group is high - everyday.

	Why it is important to engage	Ways we engage	What matters most to them
Investors	As a listed company we take care of our investors and the nancial community.	Providing detailed and transparent communication of nancial and operational results; engaging in direct dialogue with investors through participation in roadshows, conferences and meetings; dedicated IR website.	Transparent nancial information; turnaround in revenue, EBITDA and cash ow. Monetisation from network investment. Dividend prospects.
Customers	Our customers are vital for the success of our business and we put them at the heart of everything we do.	Dialogue with customers: Listening & Responding; customer satisfaction surveys, including NPS.	A reliable and resilient network; good coverage; safe services; simple, transparent offers and pricing; good convergent offer; excellent customer service; easy access to services.
Employees	Engagement of adequately skilled and motivated employees plays a critical role in delivering excellent customer service and increasing long-term value generation.	Employee training, and talent development; dialogue with employees: satisfaction survey; dialogue with Trade Unions.	Friendly and modern work environment; competitive remuneration levels; safety standards; clear career path and motivation system; possibility of development.
Business Partners	The possibility of building strategic alliances is important for assuring the better quality of our network and building broader offer portfolio for our customers.	One-on-one business meetings; agreements based on fair rules of co-operation.	Transparent and fair rules of co-operation
Suppliers	Suppliers and contractors impact on our ability to provide products and deliver services.	Dialogue and building of long-term relations with suppliers; group assessment: opinion surveys; audit.	Fair treatment; transparent rules of tenders and co-operation; timely payment, favourable terms.
Government and regulators	As our industry is regulated, it is essential for us to establish and maintain constructive relationship with the regulator.	Maintaining constructive dialogue with regulator; consultation process; dedicated reporting; meetings; participating in industry conferences.	Licencing and compliance; quality of services and network performance; wider access to broadband; partnership in health and education; investment in disadvantaged communities.
Communities	Empowering local economies strengthens the socioeconomic context in which we operate.	Co-operation with communities; programme partnership with educational and social institutions.	Investment in infrastructure; social investment in communities.