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Our business model and value creation
Introduction
About our company
Our stakeholders
Our business model and value creation
Our key resources
Business model
External environment
Internal environment
Our strategy
Q&A with Jean-Francois Fallacher Orange Polska CEO
Our strategy
Outputs & outcomes
Q&A with Maciej Nowohoński Orange Polska CFO
Outputs & outcomes
Financial review in 2016
Risk management framework
Corporate governance
Our approach to corporate governance
Our governance structure
Financial Statements
Adjustments and revisions
GRI table
Contacts
Methodological note for non – financial indicators
Glossary of TELECOM TERMS
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Key
resources
Natural
• Spectrum
• Energy
Financial
• Debt
• Equity
Manufactured
• Network infrastructure
• Software
• Points of Sale
Human & intellectual
• Employees
• Innovation
• Knowledge about
customers and market
Social
& relationship
• Brand
• Relations with market
regulator, authorities
and nancial community
• Business partners
• Social impac
Business
model
Licences
& regulations
Network
Products
& services
Sales
& distribution
Customer
care
Strategy
Connectivity
Convergence
Improving
customer exp.
Increasing
our eficiency
Being
responsible
Outputs
Unmatched data connectivity
for households and businesses
• Providing best connectivity
• Delivering a palette of services adjusted to customer needs
Effortless and friendly
customer experience
• Optimal sales channel mix
• Making customer journey easy and friendly
Acting in an effective
and responsible manner
• Focus on ef ciency
• Management of the impact on the environment
• Impact on society
• Being digital and caring employer
Outcomes
Value creation for all stakeholders
Performance measures - KPIs
Risk management
Zobacz także:
Business
model
Our
strategy
Corporate
Governance
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