GRI table

	Strategy and Analysis
G4-1	A statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability
G4-2	A description of key impacts, risks, and opportunities
	Organizational Profile
G4-3	The name of the organization
G4-4	The primary brands, products, and services
G4-5	The location of the organization’s headquarters
G4-6	The number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the sustainability topics covered in the report
G4-7	The nature of ownership and legal form
G4-8	The markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries)
G4-9	The scale of the organization
G4-10	The total number of employees by employment contract and gender, the total number of permanent employees by employment type and gender, the total workforce by employees and supervised workers and by gender, the total workforce by region and gender	UNGC	Attachment A. Social Data
G4-11	The percentage of total employees covered by collective bargaining agreements	OECD/UNGC	97.7%
G4-12	The organization’s supply chain
We want our relations with suppliers and business partners to be based on transparent principles and mutual obligation to abide by ethical standards. We want to build good and long-term relations with our suppliers. Supplier Assessment We take active part in the implementation of the Orange Group’s global supplier assessment programme, QREDIC. The results of the assessment are used in a process of negotiations and selection of suppliers on the global level, e.g. for subscriber devices or network equipment purchases. A definitely negative assessment with respect to compliance with ethical and environmental standards disqualifies the supplier. On the global level, Orange has also joined the Joint Audit Cooperation (JAC) with other operators. The initiative aims at ensuring compliance with ethical, environmental and health & safety standards as well as ban on child labour across common suppliers. In 2016, a total of 69 audits were conducted within the JAC framework. Local suppliers are required to comply with the compliance clause, which is included in agreements with our company. The clause includes an obligation to comply with ethical and responsible conduct rules, particularly concerning human rights, environmental protection, sustainable development and anti-corruption. In addition, the anti-corruption clause is included in all purchase agreements. Building long-standing relations with suppliers In 2016, we co-operated with 4,500 suppliers in Poland, mainly, by value of purchases, subscriber and network equipment suppliers, network contractors, IT equipment suppliers, personnel outsourcing agencies and media houses. We strive to build our relations with suppliers on the basis of long-term contracts providing for transparent terms of co-operation. Over 97.9% of purchases (by value) are effected under long-term agreements. We gradually work on effecting all payments to suppliers in due time. The timely payment rate is 89% (up 3 pp. vs. 2015). The standard term of payment to suppliers is up to 30 days. Transparent supplier selection process We follow a competitive and open procurement policy, which provides for direct electronic placement of orders with suppliers. Currently, over 80% of orders (by volume) are placed in the electronic form. Suppliers who want to co-operate with Orange can register in a database of potential suppliers and thus participate in the procurement processes initiated by Orange. Transparency of the supplier selection process is ensured by the Procurement Process Code. It is a set of rules, which should be followed by all procurement organisation employees in their direct and indirect contacts with suppliers. The Code includes procurement procedures which transparently regulate supplier selection, contracting and confidentiality. In 2016, we held training for the purchase organisation employees in corporate social responsibility in the procurement process.
G4-13	Any significant changes during the reporting period regarding the organization’s size, structure, ownership, or its supply chain		No significant changes in reporting.
G4-15	The list externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses
Broad Alliance on Digital Skills in Poland, Memorandum of Co-operation for Improving Service Quality in the Telecommunications Market, Cell Phone Safety Good Practises, Alliance for Child Safety On-line (www.orange.pl/kodeksy.phtml), Global Compact (www.ungc.org.pl/o-nas/obszary-dzialan/), Partnership for Environment (www.gridw.pl/partnerstwo)
G4-16	The list memberships of associations (such as industry associations) and national or international advocacy organizations
Domestic organisations: - Employers of the Republic of Poland - Polish Confederation Lewiatan - The Polish Chamber of Information Technology and Telecommunications - French-Polish Chamber of Commerce - American Chamber of Commerce - Responsible Business Forum - Business Centre Club - Foundation for the Development of Radiocommunications and Multimedia Technologies - Association of Stock-Exchange Issuers Foreign organisations: - Baltic Sea Cable Maintenance Agreement (BSCMA) - Civil Communications Planning Committee North Atlantic Treaty Organization (CCPC NATO) - Clearcom - European Network Planning Meeting (ENPM) - European Telecommunications Network Operators' Association (ETNO) - Forum for International Irregular Network Access (FIINA) - Global Compact - Global Settlements Carrier Group (GSCG) - Global Signaling and Inter-working Forum - International Cable Protection Committee (ICPC) - International Inbound Services Forum (IISF) - International Telecommunication Union (ITU) - RIPE Network Coordination Centre (RIPE NCC) - TeleManagement Forum (TM Forum) - Forum of Incidents Response and Secutiry Teams (FIRST) – One Stop Shopping/Inter – Carrier Data Services Forum - GSM Association (GSMA) - European Internet Exchange Association (Euro-IX) ), Trans-European Research and Education Networking Association (TERENA)
	Identified Material Aspects and Boundaries
G4-17	List all entities included in the organization’s consolidated financial statements or equivalent documents
G4-18	Explain the process for defining the report content and the Aspect Boundaries
G4-19	List all the material Aspects identified in the process for defining report content
G4-20	For each material Aspect, report the Aspect Boundary within the organization
G4-21	For each material Aspect, report the Aspect Boundary outside the organization
G4-22	The effect of any restatements of information provided in previous reports, and the reasons for such restatements.		There were no restatements of information in previous reports.
G4-23	The significant changes from previous reporting periods in the Scope and Aspect Boundaries		No significant changes
	Stakeholder Engagement
G4-24	Provide a list of stakeholder groups engaged by the organization
G4-25	Report the basis for identification and selection of stakeholders with whom to engage
G4-26	Report the organization’s approach to stakeholder engagement, including frequency of engagement by type and bystakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the reportpreparation process
G4-27	Report key topics and concerns that have been raised through stakeholder engagement, and how the organization hasresponded to those key topics and concerns, including through its reporting. Report the stakeholder groups that raised eachof the key topics and concerns
	Report Profile
G4-28	Period (such as fiscal or calendar year) for information provided
G4-29	Date of most recent previous report (if any)
G4-30	Reporting cycle (such as annual, biennial)
G4-31	Provide the contact point for questions regarding the report or its contents
G4-32	Report the GRI Content Index
G4-33	Report the organization’s policy and current practice with regard to seeking external assurance for the report.
	Governance
G4-34	The governance structure of the organization, including committees of the highest governance body. Identify anycommittees responsible for decision-making on economic, environmental and social impacts.
G4-46	The highest governance body’s role in reviewing the effectiveness of the organization’s risk management processes foreconomic, environmental and social topics.
G4-47	The frequency of the highest governance body’s review of economic, environmental and social impacts, risks, andopportunities.
	Ethics and Integrity
G4-56	The organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics.
G4-57	The internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity, such as helplines or advice lines.
G4-58	The internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters relatedto organizational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines.
	CATEGORY: ECONOMIC
	Aspect: Economic Performance	OECD
	DMA: Economic Performance
G4-EC1	Direct economic value generated and distributed
In 2016, Orange Polska donated a total of PLN 13.31m for social initiatives. For Information about sponsoring policy see the Management Board's Report 2016, p.
	Aspect: Market Presence
	DMA: Market Presence
G4 - EC5	Ratios of standard entry level wage compared to local minimum wage at significant locations of operation		147% *
* For Orange Polska alone
	Aspect: Indirect Economic Impacts
	DMA: Indirect Economic Impacts
G4-EC7	Development and impact of infrastructure investments and services supported
G4-EC8	Significant indirect economic impacts, including the extent of impacts
	CATEGORY: ENVIRONMENTAL	OECD/UNGC
	Aspect: Materials
	DMA: Materials
G4-EN1	Materials used by weight or volume		Attachment B. Environmental Data
	Aspect: Energy
	DMA: Energy
G4-EN3	Energy consumption within the organization		Attachment B. Environmental Data
G4-EN6	Reduction of energy consumption		Attachment B. Environmental Data
G4-EN7	Reductions in energy requirements of products and services
	Aspect: Emissions
	DMA: Emissions
G4-EN16	Energy indirect greenhouse gas (GHG) emissions		Attachment B. Environmental Data
G4-EN19	Reduction of greenhouse gas (GHG) emissions
	Aspect: Effluents and Waste
	DMA: Effluents and Waste
G4-EN23	Total weight of waste by type and disposal method		Attachment B. Environmental Data
	Aspect: Products and Services
G4-EN27	Extent of impact mitigation of environmental impacts of products and services
G4-EN28	Percentage of products sold and their packaging materials that are reclaimed by category
	Aspect: Compliance
	DMA: Compliance
G4-EN29	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations
No fines for non-compliance with environmental laws and regulations were imposed in 2016.
	Aspect: Environmental Grievance Mechanisms
	DMA: Environmental Grievance Mechanism
G4-EN34	Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms
In 2016 no complaints about environmental impact were received by Orange Polska.
	CATEGORY: SOCIAL
	LABOR PRACTICES AND DECENT WORK	OECD/UNGC
	Aspect: Employment
	DMA: Employment
G4-LA1	Total number and rates of new employee hires and employee turnover by age group, gender, and region		Attachment A. Social Data
G4-LA2	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation
Orange Polska ensures safe and friendly working conditions for its employees: • Orange Polska employees are offered broad medical services at Lux Med Group and CM LIM clinics and partner medical facilities. • Orange Polska’s employees are eligible for participation in the Employee Retirement Plan. • Orange Polska has the Company Social Benefits Fund as a means of social welfare addressed to employees and retired employees in need. • Employees can use the Central Housing/Welfare/Sports, Tourism and Culture Funds. • If the company’s aid is insufficient, Orange Polska’s employees are eligible for assistance by the Orange Foundation under the ‘Support One Another’ programme. • Orange Polska’s employees and their families are offered discounts by the company’s partners as well as discounts for Orange products and services in the ‘Offer for You’ programme. • Employees are also eligible for financing of sports, tourist and cultural events from the Central Sports, Tourism and Culture Fund They can also use FitProfit cards. Both full-time and part-time employees are eligible for all the aforementioned benefits. Employees working under a fixed-term employment contract are eligible for health care and promotional offers, but are not eligible for benefits that require long-term commitments, such as the Central Welfare Fund or the Employee Retirement Plan.
	Aspect: Occupational Health and Safety	OECD
	DMA: Occupational Health and Safety
G4-LA5	Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs		100%
G4-LA6	Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender		Attachment A. Social Data
G4-LA7	Workers with high incidence or high risk of diseases related to their occupation
There are no positions involving high incidence or high risk of occupation-related diseases.
G4-LA8	Health and safety topics covered in formal agreements with trade unions
Health and safety topics have been covered in the Group Collective Labour Agreement.
	Aspect: Training and Education	OECD
	DMA:Training and Education
G4-LA9	Average hours of training per year per employee by gender, and by employee category		Attachment A. Social Data
G4-LA11	Percentage of employees receiving regular performance and career development reviews, by gender and by employee category
	Aspect: Equal Remuneration for Women and Men
	DMA: Equal Remuneration for Women and Men
G4-LA13	Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation		Attachment A. Social Data
	HUMAN RIGHTS	OECD/UNGC
	Aspect: Investment
	DMA: Investment (as related to human rights)
G4-HR2	Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained
In 2016, a total of 280 of Orange Polska’s employees, or 1.82% of the total workforce, completed ethical training: “Orange ethics: do you know how to act?” (241 hrs), which included information of human rights policies.
	Aspect: Non-discrimination	OECD/UNGC
	DMA: Non-discrimination
G4-HR3	Total number of incidents of discrimination and corrective actions		No such incidents were reported to the Ethics Committee in 2016.
	Aspect: Child Labor	OECD/UNGC
G4-HR5	Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor		No such risk was identified.
	Aspect: Human Rights Grievance Mechanisms
G4-HR12	Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms		No human rights greviances were filed.
	SOCIETY
	Aspect: Local Communities	OECD/UNGC
	DMA: Local Communities
G4-SO2	Operations with significant actual or potential negative impacts on local communities
In case of a telecommunications company, issues related to the safe use of services mean not only the utmost care for meeting security requirements, but also reliable information on the devices and technologies used. In response to inquiries regarding potential negative influence of radio waves emitted by telecommunication devices and other devices that use new technologies, we have prepared a global Orange portal on radio waves, which explains in simple terms how mobile telephony works. It includes sections presenting latest scientific reports and recommendations for use of mobile devices to reduce exposure to radio waves. The portal has been also translated to Polish and it is available at www.orange.pl.
	Aspect: Anti-corruption	OECD/UNGC
	DMA: Anti-corruption
G4-SO4	Communication and training on anti-corruption policies and procedures		A total of 1,022 employees of Orange Polska completed anti-corruption training in 2016.
	Aspect: Public Policy	OECD/UNGC
	DMA: Public Policy
G4-SO6	Total value of political contributions by country and recipient/beneficiary
The company does not finance political parties, politicians or related institutions. Any departures from this rule require specific consent in line with the obligation referred to in the Chapters 8 and 9 of the Orange Polska Anti-corruption Guidelines. In the period from 1 January to 31 December 2016, no consent for financial contributions to political parties or organisations and no consent for offering or granting donations to public officers were granted under Chapters 8 and 9 of the Guidelines.
	Aspect: Anti-competitive Behavior	OECD
	DMA:Anti-competitive Behavior
G4-SO7	Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes
No legal actions for anti-competitive behaviour or anti-trust or monopoly practices were instituted against Orange Polska in 2016.
	Aspect: Compliance	OECD
	DMA: Compliance
G4-SO8	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations
No fines were imposed or final and binding rulings concerning significant fines were made in 2016.
	PRODUCT RESPONSIBILITY	OECD
	Aspect: Customer Health and Safety	OECD
	DMA: Customer Health and Safety
G4-PR1	Percentage of significant product and service categories for which health and safety impacts are assessed for improvement		100%
All mobile phones in Orange Polska’s portfolio meet the emission standards specified by the International Commission on Non-Ionizing Radiation Protection (ICNIRP). We ensure they are thoroughly tested and the safety of their use is verified in the process of examining their conformity with essential requirements. All mobile devices in Orange Polska’s portfolio are safe for users’ health and are accompanied by information on the Specific Absorption Rate (SAR), which is always lower than the official limits (below 2 W/kg). SAR for mobile phones refers to the maximum level of radio waves that the user can be exposed to during a call. SAR values can be found in the user manual (technical specifications), which is provided by the manufacturer, or in handset descriptions at www.orange.pl. Base stations Orange Polska uses proven wireless communication technologies that are safe to all users. The company complies with all European and, much stricter, Polish standards regarding electromagnetic field (EMF) emissions. EMF exposure around all of our base transceiver stations (BTSs) and broadcasting stations does not exceed the limit set forth in Polish regulations, that is 0.1 W/m2 in areas accessible to the public. We comply with All the strictest standards on EMF values around all our base and broadcasting stations. As a result of technical efforts related to protection against EMF emissions by BTSs of radio communication facilities developed or operated on our networks, we can ensure compliance with the standards specified in the Regulation of the Minister of Environment regarding permissible EMF values in the environment and methods of verification thereof (Journal of Law No. 192 of 2003, item 1882/83). This is ensured through the following: • Development of the relevant estimates of EMF impact on the environment at the planning stage of BTS construction or modernisation projects; • EMF measurements vs. permissible limits, which are subsequently reported to the environmental protection bodies, which decide whether to carry out public consultation or not (public consultation and dialogue concerning network facilities are carried out as part of administrative proceedings and initiated and supervised by the relevant government agencies).
G4-PR2	Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes
No incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle were reported in 2016.
	Aspect: Product and Service Labeling
	DMA: Product and Service Labeling
G4-PR3	Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant product and service categories subject to suchinformation requirements
All products in Orange Polska’s portfolio have the relevant labelling, namely: - name and address of the manufacturer and operation manual in Polish; - CE marking pursuant to the Regulation of the Minister of Infrastructure of 15 April 2004 on the assessment of compliance of telecommunication terminal devices to be connected to public network terminating segments and radio devices with the essential requirements and on marking thereof; - the ‘basket’ icon pursuant to the Act of 29 July 2005 on waste electrical and electronic equipment; - Declaration of Conformity (DoC) pursuant to the Regulation of the Minister of Transport and Construction of 3 February 2006; - Specific Absorption Rate (SAR) information pursuant to the Regulation of the Minister of Transport and Construction of 3 February 2006.
G4-PR4	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes
No incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling were reported in 2016.
G4-PR5	Results of surveys measuring customer satisfaction
	Aspect: Marketing Communications
	DMA: Marketing Communications
G4-PR7	Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes
No fines were imposed on Orange Polska for non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, in 2016. In 2016, the Advertising Ethics Committee decided that one of our advertisements violated the Advertising Code of Ethics; the advertisement was changed or withdrawn.
	Aspect: Customer Privacy
	DMA: Aspect: Customer Privacy
G4-PR8	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data
Our customers filed 22 complaints with the Inspector General for Personal Data Protection (GIODO) in 2016. All GIODO’s decisions made with respect to these complaints in the reported period confirmed the compliance of personal data processing by Orange Polska with the relevant requirements. No fines were imposed on the company for breach of personal data protection regulations in 2016. At each stage of data collecting and processing, we ensure that customers are informed about the purpose and scope of data processing, as well as the right to access and rectify their personal data.
	Aspect: Compliance
G4-PR9	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services
In 2016, the Office for Competition and Consumer Protection (UOKiK) imposed a fine of PLN 28.6 mn on the company. Final and binding rulings were made with respect to two fines totalling PLN 8.9 mn.

ATTACHMENT A: SOCIAL DATA

		2014	2015	2016
GRI	Employment
G4-10	Total workforce	18 582.5	16 997	15 915.5
	gender
	men	10 736	9 990	9 521
	women	7 847	7 007	6 395
	% of women in the workforce	42.2%	41.2%	40.2%
	age
	up to 30 years of age	1 848	1 814	1 544
	31-50 years of age	13 015	12 059	11 326
	over 50 years of age	3 720	3 124	3 046
	Regular employees (active full-time positions)	18 442	16 955	15 880
	men	10 703	9 974	9 507
	women	7 739	6 981	6 373
	Full-time employees	18 214	16 866	15 798
	men	10 660	9 953	9 491
	women	7 554	6 913	6 307
	Part-time employees	396	131	118
	men	75	36	30
	women	294	95	88
	Outsourced employees (full-time positions)*	6 552.21	6 813.49	6 678
	men	Indicator reported from 2016		4 000
	women	Indicator reported from 2016		2 678
	Employees in managerial positions	3 560	3 369	3 245
	men	2 563	2 386	2 319
	women	997	983	926
	% of women in managerial positions	28.0%	29.2%	28.5%
G4-LA13	Ratio of basic salary of women to men by employee position (men's salary = 100%)*
	general	77,4%	77,9%	79%
	non-managerial positions	84.7%	83.9%	85%
	managerial positions	95.2%	94.2%	95%
	* For Orange Polska alone
G4-LA9	Development and education
	total employees trained (in ‘000)	17.4	16.24	15.29
	total hours of training (in ‘000)	533.6	727.64	542.36
	average number of training hours per employee per year	30.6	44.8	35.46
	gender
	men	29	41.6	35.07
	women	33	45.7	35.39
	position
	managers	38	54.91	36.26
	non-managers	29	39.71	35.21
G4-LA 1	Professional mobility
	Total number of new employee hires	616	623	548
	gender
	men	Indicator reported from 2016		315
	women	Indicator reported from 2016		233

G4-LA 1	age
	up to 30 years of age	Indicator reported from 2016		308
	31-50 years of age			232
	over 50 years of age			8
	Departures – total*	1 798	1 578	1 261
	gender
	men	834	886	699
	women	964	692	562
	age
	up to 30 years of age	328	196	155
	31-50 years of age	1 039	912	766
	over 50 years of age	431	470	340
	Turnover*	3.26%	3.53%	2.35%
	gender
	men	2.99%	3.2%	2.73%
	women	3.65%	4.01%	1.77%
	age
	up to 30 years of age	13.55%	17.02%	9.73%
	31-50 years of age	2.45%	2.61%	2.09%
	over 50 years of age	0.61%	0.64%	0.32%
	* Total number of employees leaving, excluding voluntary departures (at employee's initiative) and departures at the employer's initiative as well as intra-group transfers (e.g. an Orange Polska employee departing for OCS)
G4-LA6	Occupational health and safety
	Number of accidents
	Orange Polska	52	54	32
	Accident severity
	fatal accidents	0	0	1
	serious accidents	1	0	0
	other accidents	51	54	31
	Accident frequency rate*
	Orange Polska	2.9	3.5	2.3
	OCS	2.66	4.16	0.3***
	Days off work due to work-related accidents
	Orange Polska	1 573	1 776	1 026
	OCS	526	426	39***
	Accident severity rate**
	Orange Polska	37.5	38	33.1
	OCS	52.6	60.68	39***
	* Number of persons injured in work-related accidents per 1,000 employees
	** Number of days off per accident
	*** OCS merged with Orange Polska in 2016. All indices have been aggregated since October 2016.
	All indices for the Orange Polska Group undless indicated otherwise

ATTACHMENT B: ENVIRONMENTAL DATA*

GRI	Energy	unit	2014	2015	2016
G4-EN3	Energy
	electricity consumption/customer	kWh/customer	26.42	27.42	25.92
	Direct energy consumption by primary energy sources
	fuel (all buildings, all uses)	‘000 m3	1.5	1.8	2.1
	gas	‘000 m3	3 109	3 803,3	3 648,9
	coal	tonnes	97.2	80.7	51.6
	energy produced during combustion, primary sources	GWh	33.9	47.2	78.5
	Indirect energy consumption by primary energy sources
	electricity	GWh	623	635	588
G4-EN16	Emissions
	CO² emissions excluding transport	‘000 tonnes	479.4	491.7	462.7
	total CO2 emissions during transport	‘000 tonnes	13.8	13.3	12.3
	total CO2 emissions	‘000 tonnes	493	505	475
	CO2 emissions during electricity consumption/customer	kg/customer	19.98	20.7	19.6
	CO2 emissions (all energies)/customer	kg/customer	21.2	21.9	21
G4-EN1	Materials
G4-EN1	waste paper, cardboard boxes: internally and externally	‘000 tonnes	1.7	1.5	1.3
G4-EN23	Waste
	industrial waste	tonnes	n/a	n/a	n/a
	internal WEEE (network & tertiary)	tonnes	991.6	44.6	20.31
	wooden poles	tonnes	31.4	23.6	43.44
	cables	tonnes	544.8	259.1	345.1
	batteries	tonnes	334.7	227.2	138.81
	paper / cardboard	tonnes	55.3	93.4	45.42
	other hazardous waste (including PCB)	tonnes	101.4	8	4.64
	other non-hazardous waste	tonnes	980.8	1446.2	834.07
	waste recycled internally	tonnes	3039.9	2102.1	1431.79
	Waste electrical and electronic equipment
	WEEE collected from customers	tonnes	0	0.3	0.06
	WEEE collected from customers	kg/1000 customers	0	0.01	0
	KPI EMS: ISO 14001	%	29.6	23.7	26.7