The process of defining the Report’s content

A process of defining the key aspects of reporting for Orange has involved the following:

• Analysis of surveys of public opinion and residential and business customers regarding important issues for a responsible telecom operator as well as media publications concerning the Company;
• Analysis of employee satisfaction surveys;
• Analysis of the key indicators of Orange Polska’s social impact;
• Orange Group’s non-financial reporting standards; Review of challenges facing the telecommunications industry in Poland and worldwide as well as activities of other telecoms in this respect;
• Dialogue with stakeholders around Orange Polska’s CSR strategy for 2016–2020;
• Dedicated dialogue with stakeholders on service accessibility, diversity management and circular economy; Review of documents defining the challenges for businesses in the context of sustainable development: Strategy for Responsible Development, Sustainable Development Goals;
• Requirements of the Directive 2014/95/EU regarding disclosure of non-financial and diversity information and the supplement on reporting climate-related information (2019/C 209/01);
• Stakeholder feedback on our last year’s report;
• Supervisory Board recommendation regarding report’s improvement;
• Stakeholders’ dialogue “How to be responsible in the digital world post-COVID”

CSR strategy areas

Orange Polska has embraced the Sustainable Development Goals (SDGs). The Company signed the Declaration of Partnership for Sustainable Development during a conference “The 2030 Agenda for Sustainable Development – goals for the world, challenge for the country, responsibility for all” organised by the Ministry of Development.

workforce data

The workforce data presented in this Report have been collected using the HR-Info system, which accounts for variables such as employee’s gender or position. The data fed to HR-Info are based on the data contained in the HR systems of the member companies of Orange Polska and are reported in line with the Orange Group’s.

standards managers

(employed under employment contracts as at the end of the reported period)

The management rate refers to middle to top managers employed under employment contracts. Employees are classified as “managers” on the basis of their employment groups, according to their competence profile, in line with the Orange Group’s standards.

accidents at work

This rate corresponds to the number of occurrences that were classified as accidents at work during the reported period. Under Polish regulations, this is ultimately determined by the date of the employer’s decision to recognise an occurrence as a workrelated accident rather than the date of accident itself.

environmental data

Environmental data are based on reporting to the INDICIA database. In 2017, Orange Polska reported about 100 environmental indicators on a quarterly basis.

energy

Electricity consumption is determined on the basis of the actual data from the Electrical Energy Database, where they are recorded from invoices, for each meter separately. The data for Q4 2019, however, have not been received by the publication date of this Report. Therefore, electricity consumption for the period has been estimated as the mean daily consumption times the number of missing days in particular months.

Fuel consumption refers to the total consumption of all fuels (heating oil, diesel oil, petrol and heavy fuel oil), excluding motor vehicles. Indicators adopted for calculating energy in GWh are set by the Group and are subject to independent verification at Group level.

transport

The CO2 emissions from “short haul” air travel of the GHG Protocol (180 g CO2/km passenger) were used for all flights (short-, medium- and long-haul).

CO2 emissions

For electricity consumption, the emissions are calculated according to the GHG Protocol (2009) with the most recent update (2012). Emission factors for fuels (gas, fuel oil, coal, petrol, diesel oil and LPG) are derived from the GHG Protocol (2007). Emission calculations are conducted at the global level using emission factors derived from IAE (International Energy Agency), in its updated version of January 2017

emissions from refrigerants

Reporting of refrigerant emissions, which are included in Scope 1 emissions, is not yet exhaustive; even though this emissions item is negligible (Carbon 4 study on Bilan Carbone), the Group is working to improve monitoring of these emissions. electronic and electrical waste collection.

The “E-waste collected from customers” corresponds to the total amount of handsets, desktop telephones and multimedia devices delivered to sale outlets, sent by mail or collected by service providers. This also accounts for waste mobile phones of Orange Polska’s employees as well as batteries and chargers collected. This indicator is not used in the Group companies which do not have the relevant channel for e-waste collection and recycling. The rate is calculated by dividing the number of mobile handsets collected by the number of mobile handsets sold by Orange through controlled channels.