Annual
report 2020

Social and relationship capital

Brand

Orange – strong globally…

Orange is a global company, serving over 264 million customers around the world and present in 29 markets.

264 million

customers around the world

29

markets

20.7 $ billion

valuation of the Orange brand

In 2019 the Brand Finance ranking valued the Orange brand at $20.7 billion, making it the 64th most valuable brand in the world, first in France and eighth most valuable telco brand globally.

And leading in Poland

According to external market research conducted in December 2020 (by PBS Research Agency), Orange was the first choice brand for Polish consumers with respect to Mobile voice (29%), Mobile broadband (26%), Fixed broadband (22%), Packages (23%) and Fibre (25%).

We have been optimistic about technology, while making it accessible to as many people as possible. That’s why our role is “always in touch to connect what’s essential in your life”. Our brand is first and foremost a human brand, helping us stay close to our customers, in touch with their needs whether they are a multinational company or a teenager with their first phone. The Orange brand is our consistent asset across all countries, and one of most valuable. It is also instrumental in demonstrating that we are a digital, efficient and responsible company. Our Human Inside philosophy guides us in everything we do to ensure that everyone can easily use and know how to make the most of digital. The Orange brand supports our philosophy and brings our role to life through powerful brand experiences that create positive impact.

Relations with market regulator, local authorities and the financial community

Good relationships with our key stakeholders are vital to the success of our business.

To us, this means building trust, readiness for dialogue, and keeping in touch on an ongoing basis. In particular it is essential for us to establish and maintain constructive dialogue with the telecom regulator and local authorities. As a listed company we take care of our investors and the financial community by providing transparent communication of our financial results and engaging in direct dialogue with them.

Orange Polska is a partner or member of a number of industry, business and social organisations.

We want our relations with our suppliers and business partners to be based on transparent long-term relationships and adherence to ethical standards and principles. We co-operate with both global vendors and local market players. Our activities include both one-off purchases and long-term contracts with 3,317 suppliers. We follow a competitive and open procurement policy which is ensured by the Procurement Process Rules. The document includes procurement procedures which regulate supplier selection, contracting and confidentiality, and address potential conflicts of interest. Our principles of cooperation with suppliers regarding social, ethical, environmental and human rights issues are contained in the Supplier Code of Conduct, which is part of the contract.

Social impact

It is important for us to maximize Orange Polska’s positive social impact and minimize any negative consequences, which is why we have created a corporate social responsibility (CSR) strategy. Combating digital exclusion is an important element of this strategy, involving not only access to new technologies but also education, particularly of young web users as well as residents of small towns and rural areas. We believe that teaching people to use new technologies for both their own benefit and that of the community is just as important as providing the technologies themselves. Through its initiatives the Orange Foundation has been encouraging people to gain knowledge, participate in culture and build communities with skilful use of the internet and digital technologies. This knowledge not only improves quality of life and contributes to society as a whole, but also benefits the long-term development of our business.

Search results