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Annual
report 2020
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Introduction
Message from our CEO
About the report
Company and our stakeholders
About our Company
Orange Polska in 2020 in numbers
Our stakeholders
Business model and value creation
Business model
Capitals
Natural capital
Financial capital
Manufactured capital
Human and intellectual capital
Social and relationship capital
Business model elements
Licences and regulations
Network
Products and services
Sales and distribution
Customer care
External environment
Internal environment
Strategy
Q&A with CEO
Our strategy
Assumptions
Connectivity
Convergence
Improving customer experience
Increasing efficiency
Being responsible
Results
Q&A with CFO
Outputs & outcomes
Unmatched data connectivity
Effortless and friendly customer experience
Acting in an effective and responsible manner
Focus on efficiency
Management of the impact on the environment
Impact on society
Being digital and caring employer
Financial review in 2020
Financial results
Risk management
Corporate governance
Letter from the Chairman of the Supervisory Board
Our approach to corporate governance
Our governance structure
Shareholder structure
General Meeting activities
Supervisory Board activities
Supervisory Board
The summary of activity of the Supervisory Board
Audit Committee activities
Strategy Committee activities
Remuneration Committee activities
Management Board activities
Methodology
GRI index
The process of defining the Report’s content
Glossary
Annual report 2020
Business model and value creation
Business model elements
Business model elements
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