report 2020

We are the biggest fixed-mobile
convergent operator in Poland

We are one of leading telecommunication providers in Poland, operating in all segments of the Polish telecoms market. We offer consistent connectivity based on different technologies.

  • 15.8 m

    Total mobile accesses

  • 2.7 m

    Total fixed broadband acceses

  • 1.5 m

    Convergent customers

  • 725 k


Our strategy

2020 was the last year of implementation of the strategic plan that we announced in September 2017, marking our new approach to long-term value creation.
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Message from our CEO

Welcome to another edition of Orange Polska’s integrated annual report, in which we present both the financial and non-financial results of our business activities in 2020.


Julien Ducarroz
President and CEO
of Orange Polska


  • 11.508

    Revenues (m PLN)

  • 24.3%

    Adjusted EBITDA/EBITDAaL margin

  • 1.800

    eCapex (m PLN)

Orange Polska revenues up by around 1% year-on-year

  • 15.752

    Mobile accesses, SIM cards (in m)

  • 1.483

    Number of convergent customerspost-paid customers (in m)

  • 2.702

    Fixed broadband access, retail (in m)

Fibre customer base reached 725k, up by 39% year-on-year

  • 404.6 k t

    Total CO₂ emissions (Scope 1+2)

  • 541 GWh

    Energy consumption - electricity

  • 33.1%

    Women among managers

Social and digital development

One of the key activities of Orange Polska as a mobile operator was to ensure efficient communication for hospitals and relief services. And the Orange Foundation attempted to help children and teachers in adapting to the difficulties presented by distance learning.

  • 10%

    of teachers in Poland were reached by our educational activitiesemployees were transferred to remote work

We want everyone to be able to use new technologies. This is why digital education is an important element of our responsibility. We aim to strengthen digital competence of people and facilitate access to information, knowledge and technology.

  • 2,866

    children involved in the Orange Foundation’s educational projects

One of the crucial issues for us is the safety of children and young people on the Internet and preparing them to use modern media in a conscious and responsible way.

  • 984,029

    children used our educational materials

Orange Goes Green

At Orange Polska, we have always prioritised our environmental responsibility, and we are convinced that green must be an integral part of both our strategy and day-to-day business activities.

  • ~65%

    CO2 emission reduction till 2025 mainly thanks to renewable sources

Our overarching target is to achieve climate neutrality (Net Zero Carbon) by 2040. That’s ten years before both the deadline for EU climate targets and the recommendations by the GSMA.

  • 60%

    Increase the share of renewable energy in energy mix by 2025.

In 2020, as the first step of our climate impact management, we created the position of Climate Officer.

The Officer’s role is to coordinate the development and implementation of our climate goals in close co-operation with the entire organisation.
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