Through dialogue with our stakeholders, we learn to respond to their expectations more effectively. This chart identifies our key stakeholders, their concerns and how we engage with them. In the course of our business activities, we come into contact with members of each of these groups, every day.
Investors
Customers
Employees
Business Partners
Suppliers
Government and regulators
Communities
Why it is important to engage
As a listed company we take care of our investors and the financial community.
Ways we engage
Providing detailed and transparent communication of financial and operational results; engaging in direct dialogue with investors through participation in roadshows, conferences and meetings; dedicated IR website.
How often we engage
Quarterly and annual results publication and meetings; surveys; continuous direct contact
What matters most to them
Transparent financial information; turnaround in revenue, EBITDA and cash flow. Monetisation from network investment. Dividend prospects. (More information on pages: Outputs & outcomes, Orange Polska governing bodies' activities in 2019).
Why it is important to engage
Our customers are vital for the success of our business and we put them at the heart of everything we do.
Ways we engage
Dialogue with customers: listening & responding; customer satisfaction surveys, including NPS.
How often we engage
Continuous direct contact; regular customer opinion surveys (monthly, quarterly, annual and ad hoc)
What matters most to them
A reliable and resilient network; good coverage; safe services; simple, transparent offers and pricing; good convergent offer; excellent customer service; easy access to services. (More information on pages: Business model, Our strategy, Outputs & outcomes).
Why it is important to engage
Engagement of adequately skilled and motivated employees plays a critical role in delivering excellent customer service and increasing long-term value generation.
Ways we engage
Employee training, and talent development; dialogue with employees: satisfaction survey; dialogue with Trade Unions.
How often we engage
Continuous direct contact; regular satisfaction surveys twice a year
What matters most to them
Friendly and modern work environment; competitive remuneration levels; safety standards; clear career path and motivation system; opportunities for development. (More information on page: Outputs & outcomes).
Why it is important to engage
Building strategic alliances can help to ensure the quality of our network and broaden our portfolio of customer offers.
Ways we engage
One-on-one business meetings; agreements based on fair rules of co-operation.
How often we engage
Regular and on-going contact
What matters most to them
Transparent and fair rules of co-operation. (More information on pages: External environment, Our approach to corporate governance).
Why it is important to engage
Suppliers and contractors impact on our ability to provide products and deliver services.
Ways we engage
Dialogue and building of long-term relations with suppliers; group assessment: opinion surveys; audit.
How often we engage
Regular and on-going contact; opinion surveys at least once a year
What matters most to them
Fair treatment; transparent rules of tenders and co-operation; timely payment, favourable terms. (More information on pages: External environment, Our approach to corporate governance).
Why it is important to engage
As our industry is regulated, it is essential for us to establish and maintain constructive relationship with the regulator.
Ways we engage
Maintaining constructive dialogue with regulator; consultation process; dedicated reporting; meetings; participating in industry conferences.
How often we engage
Regular and on-going contact
What matters most to them
Licensing and compliance; quality of services and network performance; wider access to broadband; partnership in health and education; investment in disadvantaged communities. (More information on pages: Key resources, Business model, Our approach to corporate governance).
Why it is important to engage
Empowering local economies strengthens the socioeconomic context in which we operate.
Ways we engage
Co-operation with communities; programme partnership with educational and social institutions.
How often we engage
Regular and on-going contact
What matters most to them
Investment in infrastructure; social investment in communities. (More information on page: Outputs & outcomes).