Annual
report 2020

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PL

GRI index

GRI Standard Title Disclosure Number Disclosure Title Reference
Foundation GRI 101
General Disclosures GRI 102
GRI 102-1 Name of the organisation
GRI 102-2 Activities, brands, products, and services
GRI 102-3 Location of headquarters
GRI 102-4 Location of operations
GRI 102-5 Ownership and legal form
Since November 1998, shares of Orange Polska S.A. (formerly Telekomunikacja Polska S.A.) have been listed on the primary market of the Warsaw Stock Exchange (WSE) within the continuous listing system. The Company’s shares are included in the following indices: WIG20 and WIG30 large-cap indices; WIG broad-market index; WIG telecommunication industry index; and WIG – ESG. Index ( continuation of RESPECT Index) of socially responsible companies. In 2020, Orange Polska S.A. was included in a prestigious group of socially responsible listed companies WIG-ESG.
GRI 102-6 Markets served
GRI 102-7 Scale of the organisation
GRI 102-8 Information on employees and other workers
GRI 102-9 Supply chain
GRI 102-10 Significant changes to the organisation’s size, structure, ownership or supply chain in the reported period
  • No changes
GRI 102-11 Precautionary Principle or approach
GRI 102-12 External initiatives, declarations or principles concerning economic, environmental or social issues, which the company has signed or which it applies
Broad Alliance on Digital Skills in Poland, Memorandum of Co-operation for Improving Service Quality in the Telecommunications Market, Cell Phone Safety Good Practises, Partnership for Environment, Programme Accessibility Plus. Declaration of Co-operation for the Safety of Children on the Web. These initiatives are voluntary.
GRI 102-13 Membership of associations
Domestic organisations: Employers of the Republic of Poland, „Lewiatan” Confederation, National Chamber of Commerce, Polish Chamber of Information Technology and Telecommunications, French-Polish Chamber of Commerce, Responsible Business Forum, Business Centre Club, Foundation for the Development of Radiocommunications and Multimedia Technologies, Association of Stock-Exchange Issuers. Membership of these organisations is of strategic importance for the Company. The Company’s representatives sit on their boards and the Company pays membership fees, supporting statutory tasks, and participates in additional projects.

Foreign organisations: European Telecommunications Network Operators’ Association (ETNO), Forum for International Irregular Network Access (FIINA), Global Compact (on the Group level), Global Settlements Carrier Group (GSCG), International Cable Protection Committee (ICPC), International Inbound Services Forum (IISF), International Telecommunication Union (ITU), RIPE Network Coordination Centre (RIPE NCC), TeleManagement Forum (TM Forum), Forum of Incident Response and Security Teams (FIRST), GSM Association (GSMA), European Internet Exchange Association (Euro-IX). These are industry organisations and the Company’s membership involves payment of membership fees and participation in various projects.
GRI 102-14 Statement from senior decision-maker
GRI 102-15 Key impacts, risks, and opportunities
GRI 102-16 Values, principles, standards, and norms of behavior
Each employee of Orange Polska must read and understand our Code of Ethics, and the Ethics in Orange Polska e-learning course is a part of mandatory training for new joiners. Also our suppliers and business partners shall read and understand our Code of Ethics under the compliance clause of our standard contracts. The Code in Polish is available on our website, at http://www.orange.pl/kodeksy.phtml. Issues related to compliance with ethical standards are analysed by the Ethics Committee. It consists of five members: Chairman, two permanent members (Management Board Member in charge of Human Resources and Internal Audit Director) and two members appointed for three-year terms. In addition, the operations of the Committee are supported by two permanent Secretaries.
GRI 102-17 Iinternal and external mechanisms for seeking advice about ethical and lawful behavior, and organisational integrity
GRI 102-18 Governance structure, including committees under the highest governance body
GRI 102-22 Composition of the highest governance body and its committees (number of members and their gender)
GRI 102-23 Information whether the chair of the highest governance body is also an executive officer in the organisation (if yes, his or her function within the management and the reasons for this arrangement)
GRI 102-24 Criteria used for nominating and selecting members of the highest governance body and its committees
GRI 102-25 Processes for the highest governance body to ensure conflicts of interest are avoided and managed, and indication whether conflicts of interest are disclosed to stakeholders
GRI 102-26 Role of the highest governance body in setting the organisation’s purpose, values and development strategy
GRI 102-27 Collective knowledge of highest governance body
GRI 102-32 The highest committee or position that formally reviews and approves the organisation’s sustainability report and ensures that all material topics are covered
The integrated report has been reviewed by the Management and Supervisory Board Members, and validated by the Chairman of the Audit Committee.
GRI 102-35 Remuneration policies for the highest governance body and senior executives
GRI 102-36 Process for determining remuneration
GRI 102-40 List of stakeholder groups engaged by the organisation
GRI 102-41 Employees covered by collective bargaining agreements
GRI 102-42 Identifying and selecting stakeholders
GRI 102-43 Approach to stakeholder engagement, including frequency of engagement by type and stakeholder group
GRI 102-44 Key topics and concerns raised by stakeholders, and how the organisation has responded, including through its reporting
GRI 102-45 Entities included in the consolidated financial statements and covered by the report
GRI 102-46 Defining report content and topic boundaries
GRI 102-47 List of material topics
GRI 102-48 The effect of any restatements of information given in previous reports, and the reasons for such restatements (e.g. mergers or acquisitions, or change of base years or periods, nature of business or measurement methods)
  • There were no restatements of information in previous reports
GRI 102-49 Changes in reporting
  • No significant changes
GRI 102-50 Reporting period
GRI 102-51 Date of the most recent report (published)
GRI 102-52 Reporting cycle
GRI 102-53 Contact point for questions regarding the report
GRI 102-54 Claims of reporting in accordance with the GRI Standards: Core or Comprehensive option
  • This report has been prepared in accordance with the GRI Standards: Core option
GRI 102-55 GRI content index
GRI 102-56 Policy and current practice with regard to seeking external assurance for the report
Management Approach 103
Economic
Network development
GRI 103-1 Explanation of topics identified as material and their boundaries
GRI 103-2 The management approach and its components
GRI 103-3 Evaluation of the management approach
Customer care
GRI 103-1 Explanation of topics identified as material and their boundaries
GRI 103-2 The management approach and its components
GRI 103-3 Evaluation of the management approach
Social
Digital and caring employer
GRI 103-1 Explanation of topics identified as material and their boundaries
GRI 103-2 The management approach and its components
GRI 103-3 Evaluation of the management approach
  Social and digital development  
GRI 103-1 Explanation of topics identified as material and their boundaries
GRI 103-2 The management approach and its components
GRI 103-3 Evaluation of the management approach
Environmental
Towards climate neutrality
GRI 103-1 Explanation of topics identified as material and their boundaries
GRI 103-2 The management approach and its components
GRI 103-3 Evaluation of the management approach
ECONOMIC 200
Market Presence 202
GRI 202-1 Ratios of standard entry level wage by gender compared to local minimum wage
Indirect Economic Impacts 203
GRI 203-1 Infrastructure investments and services supported
GRI 203-2 Significant indirect economic impacts
Anti-corruption 205
GRI 205-1 Operations assessed for risks related to corruption
All processes are assessed for risks related to corruption, and in case of operations that are burdened with a higher risks of corruption (e.g. joint venture, mergers and acquisition, real estate sales) additional procedures are applied
GRI 205-2 Communication and training about anti-corruption policies and procedures
GRI 205-3 Confirmed incidents of corruption and actions taken
  • No incidents
Anti-competitive Behavior 206
GRI 206-1 Legal actions for anti-competitive behavior, antitrust, and monopoly practices
  • No incidents
ENVIRONMENTAL 300
Materials 301
GRI 301-1 Materials used by weight or volume
GRI 301-3 Reclaimed products and their packaging materials
Energy 302
GRI 302-1 Energy consumption within the organisation by fuel types used
GRI 302-4 Reduction of energy consumption
GRI 302-5 Reductions in energy requirements of products and services
Water 303
GRI 303-1 Water withdrawal by source
Emissions 305
GRI 305-1 Direct (Scope 1) GHG emissions
GRI 305-3 Other indirect (Scope 3) GHG emissions.
GRI 305-5 Reduction of GHG emissions
Effluents and Waste 306
GRI 306-2 Total weight of waste by type and disposal method
Environmental Compliance 307
GRI 307-1 Monetary value of fines and total number of nonmonetary sanctions for non-compliance with environmental laws and regulations
In 2020 no fines were imposed on the company for non-compliance with environmental laws and regulations.
SOCIAL 400
Employment 401
GRI 401-1 New employee hires and employee turnover
GRI 401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees
Occupational Health and Safety 403
GRI 403-9 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities
No collective or fatal accidents were reported in 2020. One serious accident was reported. The weather conditions and physical load (permitted by the relevant regulations) contributed to the exacerbation of idiopathic disorders in a male employee. The accident occurred during the removal and re-installation of a 7 kg door. Due to severe injuries suffered by the man, the accident investigation team in consultation with a physician classified the accident as serious.
GRI 403-10 Work-related ill health
  • No identified
Training and Education 404
GRI 404-1 Average hours of training per year per employee
GRI 404-2 Programs for upgrading employee skills and transition assistance programmes
GRI 404-3 Percentage of employees receiving regular performance and career development reviews by gender and employment category
Diversity and Equal Opportunity 405
GRI 405-1 Composition of the organisation’s governance bodies and workforce by gender, age and other diversity categories
GRI 405-2 Ratio of basic salary and remuneration of women to men by positionRatio of basic salary and remuneration of women to men by position
Non-discrimination 406
GRI 406-1 Incidents of discrimination and corrective actions taken
  • No such incidents were reported to the Ethics Committee in 2020.
Child Labor 408
GRI 408-1 Operations and suppliers at significant risk for incidents of child labor and corrective actions taken
  • No such risk was identified.
Forced or Compulsory Labor 409
GRI 409-1 Operations and suppliers at significant risk for incidents of forced or compulsory labor and corrective actions taken
  • No such risk was identified.
Human Rights Assessment 412
GRI 412-2 Employee training on human rights policies or procedures
  • No such risk was identified.
Local Communities 413
GRI 413-1 Operations with local community engagement, impact assessments, and development programmes
GRI 413-2 Operations with significant actual and potential negative impacts on local communities
In case of a telecommunications company, issues related to the safe use of services mean not only the utmost care for meeting security requirements, but also reliable information on the devices and technologies used. In response to inquiries regarding potential negative influence of radio waves emitted by telecommunication devices and other devices that use new technologies,we have prepared a global Orange portal on radio waves, which explains in simple terms how mobile telephony works. It includes sections presenting latest scientific reports and recommendations for use of mobile devices to reduce exposure to radio waves. The portal has been also translated to Polish and it is available at http://www.ondes-radio.orange.com/p
Public Policy 415
GRI 415-1 Total monetary value of financial and in-kind contributions to political parties, politicians or related institutions by country
In line with Chapter 7 of the Orange Polska Anti-corruption Guidelines, Orange prohibits all kinds of contributions from the Company (cash, valuable items, goods or services, loans, loan securities) made directly or indirectly to political parties. In the period from 1 January to 31 December 2020, no financial and no in-kind contributions were granted to political parties, politicians or related institutions by country.
Customer Health and Safety 416
GRI 416-1 Assessment of the health and safety impacts of product and service categories
GRI 416-2 Incidents of non-compliance concerning the health and safety impacts of products and services
  • No incidents
Marketing and Labeling 417
GRI 417-1 Requirements for product and service information and labeling
All products in Orange Polska’s portfolio have the relevant labelling, namely:
  • name and address of the manufacturer and operation manual in Polish;
  • CE marking pursuant to the Regulation of the Minister of Infrastructure of 15 April 2004 on the assessment of compliance of telecommunication terminal devices to be connected to public network terminating segments and radio devices with the essential requirements and on marking thereof;
  • the 'basket’ icon pursuant to the Act of 29 July 2005 on waste electrical and electronic equipment;
  • Declaration of Conformity (DoC) pursuant to the Regulation of the Minister of Transport and Construction of 3 February 2006;
  • Specific Absorption Rate (SAR) information pursuant to the Regulation of the Minister of Transport and Construction of 3 February 2006.
GRI 417-2 Incidents of non-compliance concerning product and service information and labeling
  • No incidents
GRI 417-3 Incidents of non-compliance with regulations and/or voluntary codes concerning marketing communications
  • No incidents
Customer Privacy 418
GRI 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data
Our customers lodged 80 complaints with the President of the Personal Data Protection Office (UODO) in 2020. In his eight decisions issued in 2020, the President of UODO confirmed proper processing of personal data by Orange Polska S.A. He also stated that Orange Polska S.A. took actions to minimise the risk of breach of personal data and that the Company complied with the principles set out in the personal data protection regulations, which made it possible to avoid potential breach of privacy charges. At each stage of data collecting and processing, we ensure that customers are informed about the purpose and scope of data processing, as well as their right to access and rectify their personal data. No fines were imposed on the Company for breach of personal data protection regulations in 2020. In 2020, 414 infringement incidents were reported to UODO. None of the applications concerned collective incidents.
Socioeconomic Compliance 419
GRI 419-1 Non-compliance with laws and regulations in the social and economic area
  • No incidents

 

1. Attachment A. Social Data 

2. Attachment B. Environmental Data

3. Attachment C. Independent limited assurance statement

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