Customers and users
The telecom services sector is particularly exposed to data security risks, as companies manage an ever increasing amount of customer data, including personal data, as well as demographic, behavioural and location data. Frequent attacks on telecommunication infrastructure and data resources call for improved network security.
From a telecom operator’s perspective, the crucial issues regarding customers and users are to ensure their privacy through the identification of risks related to the collection, storage and use of sensitive personal data and to develop the resilience of data processing systems and processes. Therefore, adequate network safeguards against cyber attacks, development of products and services increasing customer safety, and education of internet users are among Orange Polska’s priorities.
We particularly focus on the safety of the youngest users of digital services, that is children and young people, by providing their parents and guardians with proper security tools as well as knowledge how to stay safe in the digital world.
Another major issue for customers and users of telecom services is their accessibility for all, especially the elderly and persons with disabilities. Providing access to services to all customers regardless of their ability, age, skills or economic status is one of the most important tasks of a responsible telecom operator.
