Annual Report 2021

Being a digital and caring employer

Our commitment KPI Performance
To create culture of co-operation in which all employees feel respected and freely pursue their professional goals and life passions

To offer better working conditions, constant enhancement of the work environment and focus on talent development

To continue workforce optimisation in co-operation with trade unions

Number of employees* 2019: 12,058
2020: 10,967
2021: 10,144
Share of women among managers 2019: 33%
2020: 33%
2021: 34%
Number of training hours per year per employee 2019: 25
2020: 24.1
2021: 24.7
Employees satisfaction index (International Social Barometer) 2019: 31.1
2020: 33.9
2021: 43.6(on a scale from -100 to +100)

Building a good work environment is one of the key challenges for every company. Our commitment in the employment area is to create a culture of co-operation in which all employees feel respected and freely pursue their professional goals and life passions.

Orange Polska is the biggest employer in the telecommunications industry in Poland and one of the country’s largest corporations.

The Company offers good working conditions and development opportunities to its employees. It also prides itself on having one of the most extensive social programmes, including a country-unique retirement benefit scheme. Furthermore, it puts a strong emphasis on developing employees’ competencies and setting high professional and ethical standards at work.

Offering the most attractive terms of employment is a challenge for any company, particularly facing strong market competition, increased by the crisis. However, it becomes a necessity for an organisation that wants to be considered close and positive, acting in a courageous and straightforward manner.

Employees in different areas and at different levels of the organisation as well as persons working for Orange Polska within a growing outsourcing scheme of selected functions are eligible for various levels of benefits. Owing to the global range of Orange, its employees also have development opportunities outside their native country.

Orange Polska’s workforce comprises over 10,000 people working in more than 140 locations all over Poland. More than half – 56% of them – live in the five biggest cities, while others work in smaller towns. The majority of our crew, about 60%, are men. There are also people with disabilities among us. Every year, about 500 of Orange Polska’s employees become parents. Our employees differ in professions and positions. All of this makes diversity management one of the key challenges in the area of HR management.

The key diversity dimensions identified in Orange Polska are gender; age; competence, expertise, experience and mindset; psychophysical skills – (dis)abilities; and parental status. Other diagnosed dimensions include religion and beliefs; workplace location (HQ vs. region); type of employment; and nationality/ethnic origin.

It is important to account for all of these aspects in diversity management, particularly to take care of employees with disabilities, to enable intergenerational knowledge sharing and to build an open and inclusive corporate culture.

>10,000
Orange Polska’s workforce
56 %
live in the five biggest cities
89 %
employees are proud to work for Orange Polska

In terms of the Company’s growth prospects, it is important to provide broad training and development opportunities to its employees. Challenges related to extremely fast technological progress, digitisation, big data development, AI and cloud emergence carry the need for new competencies. Therefore, we attach great importance to providing our employees with access to the best possible training offer. On average, there are 24.7 hours of training per employee annually. We also want our employees to acquire the skills of the future and new qualifications that will enable them to better respond to the rapidly evolving expectations of the telecommunication and technology market.

The key to creating a friendly and motivating work environment is listening to employees’ opinions about the Company, seeking solutions to the reported problems and suggesting positive changes. Therefore, Orange Polska has been conducting periodic employee satisfaction surveys, Our Barometer. Thanks to its regularity, we can compare results year-on-year and introduce improvements based on the employee feedback on a current basis. The results are communicated to the entire organisation. The survey aims to measure satisfaction of employees with their daily work at Orange in three main dimensions: competencies of the future, agile working methods and engagement.

In the last edition of the survey (January 2021), the overall satisfaction index among employees was 43.6 points. Converted to percentage, it means that almost 72% of our team are fully satisfied or satisfied with their work at Orange. Pride from working for Orange is declared by as many as 89% of employees (up 7 pp. vs. 2020), while 84% would recommend us as an employer (up 11 pp.). Our employees also appreciate the Company’s efforts to provide a friendly and digital work environment: Orange is positively assessed in this area by 91% of employees (up 10 pp.).

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