A new office function supporting team work, implementation of new standards, and office rearrangement to increase space for co-operation.
Working place
We strive to make our work model and workplace friendly to employees to ensure proper working conditions and comfort to them, particularly during the difficult time of the pandemic.
SMILE work model
Hybrid work is one of the pillars of our new work model that we have called SMILE (Safe, Mobile, Integrated, Leading, Efficient). We have assumed the principle: three days at home, two days in the office. The office/home rhythm may change depending on the tasks performed by the team. We have also introduced an application for booking desks and parking places.
Apart from hybrid work, due to a rise in COVID-19 infections we also periodically introduced fully remote work, where possible, and excluded some buildings or parts of buildings from use in 2021.
The purpose of our Smart Office programme, which is part of SMILE, is to prepare Orange Polska’s employees and offices for the new hybrid work model.
The projects carried out in the Smart Office programme encompass five main areas:
Solutions supporting efficient and flexible space planning for both individual and team work;
Locations with green certificates, access to eco-friendly means of transport, and which minimise the carbon footprint generated by our offices.
Establishment of Campus Councils, mobilising local Orange communities, and co-operation with local municipalities.
The optimal use of office space, and re-use of work environment resources, including redundant office equipment.
Work model changes have been supported by employee education.
We have provided training and other development activities related to remote work and digital skills, as well as tools supporting teamwork and regular contact. Our employees have also been invited to webinars on remote work organisation, mental and physical conditioning, healthy lifestyle and management of one’s family relations or emotions during a period of isolation. In response to requests by our employees who complained about continuous online meetings, we have introduced a rule that meetings could not exceed an hour and suggested a common ‘meeting-free hour’ during a day.
Working environment
We ensure safe and friendly working conditions for our employees, promoting integration and making them feel better in their workplace. We have implemented a competitive package of initiatives to support health and well-being of our employees, creating conditions for development, increased creativity and commitment to the assigned tasks. This, in turn, helps build a valuable offer that supports employee recruitment and retention.
The goals set in the Policy for Investing in Health Quality and Well-being of Orange Polska’s Employees are pursued through a comprehensive approach to:
We provide comprehensive health care to our employees, support their physical activity, including operation of sports clubs, promote a healthy lifestyle, and create a safe and friendly work environment, particularly during the COVID-19 pandemic.
We educate employees in stressreduction techniques, take initiatives to support balance between professional and personal life, strive for healthy workplace relations, implement a culture of feedback and appreciation, and provide psychological support in difficult situations.
We build a culture of co-operation in which all employees feel respected and can freely pursue their professional goals and life passions, and we support their involvement in social initiatives in the corporate volunteering programme.
Orange Polska’s employees are eligible for the following benefits:
- Comprehensive medical services at clinics of PZU Zdrowie, as well as partner medical facilities nationwide;
- Employee Retirement Plan;
- Company Social Benefits Fund, as a means of social welfare addressed to employees and retired employees in need;
- Central Housing Fund and Central Welfare Fund;
- Discounts by the Group’s partners and for Orange products and services in the ‘Offer for You’ programme;
- Sports, tourism and cultural events, as well as FitProfit cards;
- Tele- or remote work;
- Healthy lifestyle promotional initiatives: webinars, challenges and expert consultations;
- Psychological support by an internal team of psychologists and external specialists.
Both full-time and part-time employees are eligible for all the aforementioned benefits. Employees working under a fixedterm employment contract are eligible for health care and promotional offers, but are not eligible for benefits that require long-term commitments, such as the Central Welfare Fund or the Employee Retirement Plan.
In connection with the continued pandemic situation, Orange Polska’s employees performed work remotely throughout most of the year. First-line employees (technical staff, sales outlet personnel), who could not adopt this model of work, were provided with personal protective equipment or were allowed to start work from home (technicians). In addition, we introduced special ‘safe work’ rules. Employees who for different reasons could not perform remote work were given access to some of our locations, while maintaining safety precautions: distancing, hand disinfection, face masks and compliance with the requirements for in-person meetings. The Crisis Situation Monitoring Team was established in the Company. It monitors the sanitary and legal situation in Poland, takes preventive actions in case of reported coronavirus infections or suspected infections, and determines the safety rules. Furthermore, employees were invited to online meetings with experts who provided information about the latest results of COVID-19 studies and explained issues related to the safety of vaccines. We also organised a campaign encouraging our employees to get vaccinated.
Occupational health and safety
Both labour law and internal regulations provide for the activities aimed to ensure work safety, health protection and constant improvement in working conditions to all employees. We aim to incorporate OHS elements into all activities of Orange Polska and on all management levels in order to ensure safe working conditions, so that all our employees can actively perform their day-to-day duties in a friendly working environment.
In 2021, our efforts in the occupational health and safety area focused primarily on ensuring safety at work to all employees and protecting their health during the pandemic. We provided disinfectants and personal protective equipment. We analysed and co-ordinated work processes for compliance with the safety rules adopted in the time of the pandemic. We applied special operating procedures in case of suspected or confirmed COVID-19 infections.
Remuneration
The Remuneration Policy regulates the main guidelines and principles for remuneration in Orange Polska, supporting the recruitment, retention and motivation of the best managers and professionals. Remuneration is determined in a manner ensuring balance and consistency across the Orange Group.
Our Remuneration Policy complies with the labour law and corporate governance regulations. Terms of remuneration for Orange Polska’s employees covered by the Intragroup Collective Labour Agreement are determined in co-operation with trade unions.
The remuneration system consists of the following components:
- Basic salary: this takes into account the market remuneration standards for various positions and the individual competence and contribution of employees, as well as non-discrimination principles;
- Performance bonus: the bonus system is dedicated to specialist sales positions and all managers, and its purpose is to motivate employees to achieve high performance by attaining the predefined and agreed goals which support the implementation of the Company’s strategy;
- Discretionary bonuses;
- Benefits; and
- Contribution to the Employee Retirement Plan – in Orange Polska, the contribution is 7%.
